Tanita Tillman

• Reviewed and verified healthcare member and provider information to support accurate claims processing and maintain compliance with HIPAA privacy standards.
• Researched claims inquiries, benefits information, billing concerns, and prior authorization requests while ensuring accurate documentation.
• Entered and updated healthcare-related information within CRM and internal systems while maintaining data accuracy and completeness.
• Created detailed electronic case notes documenting provider interactions, research findings, and resolution steps.
• Assisted healthcare providers with reimbursement guidelines, claims processes, and online portal navigation.
• Managed high-volume healthcare requests while maintaining productivity, accuracy, confidentiality, and quality standards.
• Utilized multiple systems to research information, document outcomes, and resolve provider concerns efficiently.

• Processed customer account transactions, account openings, deposits, withdrawals, loan payments, and account maintenance requests with accuracy and attention to detail.
• Verified customer information and maintained accurate documentation while following banking privacy regulations and internal compliance procedures.
• Researched account concerns and reviewed transaction history to identify and resolve discrepancies.
• Entered and updated sensitive customer information within banking systems while maintaining data integrity.
• Managed multiple customer requests in a fast-paced environment while prioritizing accuracy, confidentiality, and service quality.
• Supported daily branch operations through documentation, appointment coordination, and account servicing.

• Maintained accurate customer records and communication updates using Excel and internal tracking systems.
• Entered and organized customer information while ensuring documentation accuracy throughout the sales process.
• Managed customer inquiries through phone, email, and text communication while providing timely follow-up.
• Coordinated appointments and maintained workflow tracking to support efficient customer service operations.
• Collaborated with internal departments to ensure accurate information exchange and timely resolution of customer requests.

• Provided remote customer and technical support through chat, email, and account troubleshooting platforms.
• Documented customer cases, troubleshooting steps, and resolutions accurately within CRM systems.
• Performed data entry and maintained detailed records while navigating multiple applications simultaneously.
• Researched account information and resolved issues while meeting productivity and quality expectations.
• Maintained confidentiality and followed company security procedures when handling sensitive customer information.
• Adapted to changing priorities while working independently in a remote environment.

• Processed account updates, documentation requests, and financial transactions while maintaining accuracy and compliance.
• Verified and entered confidential customer information into internal systems while maintaining data integrity.
• Researched account concerns and reviewed records to resolve customer requests efficiently.
• Maintained detailed documentation of account activity and customer interactions.
• Assisted customers with account services and digital banking tools while protecting sensitive information.
• Managed high-volume requests while maintaining quality standards and professional communication.

• Processed high-volume customer transactions accurately using POS systems and payment processing platforms.
• Verified transaction information and maintained accuracy while handling multiple customer requests.
• Assisted with returns, exchanges, and service inquiries while following company procedures.
• Maintained organized documentation and supported efficient front-end operations.
• Balanced register transactions and assisted with daily reconciliation procedures.

• Supported pharmacy operations by assisting customers with prescription pick-up coordination, transactions, and general service needs.
• Entered and maintained customer and prescription-related information with accuracy while protecting confidential information.
• Processed insurance-related transactions and verified customer information using pharmacy systems.
• Assisted with organizing prescription orders, workflow coordination, inventory support, and daily pharmacy operations.
• Maintained professionalism and confidentiality while working in a healthcare-focused environment.
• Supported accurate documentation and efficient processing of customer requests.

• Processed warranty claims, service requests, and account documentation while maintaining accurate customer records.
• Reviewed service agreements, verified eligibility information, and researched account details to support claim resolution.
• Entered and updated claim information, service notes, and customer interactions within CRM systems.
• Coordinated repair requests and communicated updates while maintaining documentation accuracy.
• Managed high-volume customer requests while meeting productivity and quality expectations.
• Protected confidential customer information while following company procedures and privacy standards.

• Assisted customers with purchases, returns, exchanges, and product inquiries in a fast-paced retail environment.
• Processed transactions accurately while maintaining attention to detail and customer privacy.
• Maintained organized records, inventory information, and merchandise documentation.
• Supported daily operations through teamwork, organization, and efficient task management.
• Resolved customer concerns professionally while following company procedures.

• Provided customer account and technical support through phone, chat, and email communication channels.
• Researched account information and documented troubleshooting steps, resolutions, and case updates accurately.
• Performed data entry and maintained detailed records within internal systems.
• Navigated multiple applications to research information and resolve customer concerns efficiently.
• Maintained confidentiality and followed security procedures when handling sensitive account information.
• Supported high-volume service operations while maintaining accuracy and attention to detail.

• Processed customer transactions accurately in a high-volume service environment.
• Maintained order accuracy while managing multiple priorities during busy periods.
• Followed company procedures for documentation, payment processing, and customer service.
• Supported daily operations through organization, teamwork, and attention to detail.

Additional Training

• HIPAA Compliance Training
• Healthcare Claims/Provider Services Experience
• Medical Terminology Knowledge