Tiffany Porter-Hunt
AllHealth Network
Aurora,CO
10
years of professional experience
Health Information Technician at AllHealth Network managing electronic health records, Release of Information (ROI), and indexing 500+ records per month to keep medical records accurate, organized, and accessible. Protects HIPAA and PHI confidentiality while handling 50+ ROI requests per week and supporting patients, insurance companies, law firms, and healthcare facilities with professional records requests. Strengthens workflow efficiency through careful verification and timely collaboration with clinical and administrative staff.
Work History
Health Information Technician
2 Years 8 Months- Processed 50 release of information requests weekly while protecting PHI and following HIPAA procedures.
- Scanned and uploaded medical records into EHR systems, keeping files organized, indexed, and accessible to authorized staff.
- Reviewed health information for accuracy and completeness, maintaining detailed documentation standards across patient records.
- Answered calls from patients, insurers, law firms, and healthcare facilities regarding medical records and ROI requests.
- Verified information in electronic health records and protected sensitive patient data through careful, confidential handling.
- Collaborated with clinical and administrative staff to support timely access to health information and smoother records workflows.
Day of Installation Customer Support Professional
5 Years 11 Months- Resolved 20 technician support cases per shift through phone, email, and chat while keeping service interactions organized.
- Built productive relationships with technicians by listening actively, resolving conflicts, and delivering clear solutions.
- Coordinated technician communication across phone, email, and chat to keep updates consistent and action-oriented.
- Mentored new employees as a Peer-Assisted Learner beginning in 2022, guiding them during and after technician calls.
Help Desk / Mentor
7 Months- Served as a subject-matter expert for tenured agents resolving technical, billing, and escalated customer issues.
- Trained and coached 15+ new employees on company policies, procedures, and customer inquiry handling.
- Applied company policies and procedures consistently while supporting accurate responses to customer questions.
- Handled escalated inquiries with strong leadership and maintained Highly Effective ratings in Tier 1.5 performance metrics.
- Resolved technical and billing concerns while reinforcing proper customer service standards across the support team.
Customer Service Representative
11 Months- Handled inbound voice, data, and television calls, guiding customers through issue diagnosis and resolution.
- Recognized as a top Solutions 4 Business sales performer for four consecutive months.
- Earned a Highly Effective rating by meeting customer care metrics and delivering effective technical solutions.
- Resolved technical service issues across voice, data, and television accounts through clear troubleshooting and customer communication.
- Supported customer care performance by balancing accurate service handling with timely follow-up on open issues.
Education
undergraduate certificate - Medical Billing and Coding - HIT
High School Diploma
Skills
Electronic health records (EHR) systems
Medical records management
Health information management
Release of information (ROI)
Medical records indexing
HIPAA compliance
Protected health information (PHI)
Records accuracy
Document review
Confidentiality procedures
Release of information requests
Healthcare documentation standards
Timeline
Health Information Technician
AllHealth Network
02.2024 - CurrentRead More
Day of Installation Customer Support Professional
Comcast Business
02.2018 - 01.2024Read More
Help Desk / Mentor
Comcast Business
07.2017 - 02.2018Read More
Customer Service Representative
Comcast Business
08.2016 - 07.2017Read More
Overland High School
High School Diploma
Read More
DeVry University
undergraduate certificate from Medical Billing and Coding - HIT
Read More
Personal Information
Title: HEALTH INFORMATION TECHNICIAN | MEDICAL RECORDS