Corinne Darnell

Office Assistant & Caregiver (Dual Role)

We Care Home Health Agency | Hickory, MS

June 2025 – Present

* Manage client intake by processing all incoming referrals and coordinating service initiation, ensuring timely and compliant setup.

* Manage employee scheduling and credential management for a team of caregivers, ensuring coverage and compliance with state and company requirements.

* Served as the primary client contact, routinely calling patients to verify service quality and alignment with their plan of services, enhancing client satisfaction through caring and empathetic communication.

* Manage essential administrative functions, including emailing timesheets to the director and maintaining organized client and employee files.

*Manage incoming calls from potential clients regarding services.

* Prepare client invoices.

* Assist client with light housework, meal prep, medication reminders, transport to doctors appointments.

Customer Service Representative/Supervisor

Dick's Sporting Goods | Remote/Chunky, MS

November 2022 – Present

* Managed high productivity demands by successfully handling over 100 inbound customer calls in any given day, resolving complex issues related to order status and product complaints.

* Resolved escalated customer conflicts as a supervisor, utilizing active listening and problem-solving skills to find resolutions that satisfied the customer while adhering to company policy.

* Demonstrated strong consultative skills by discussing new orders and products, effectively guiding customers to solutions that met their needs, proving to be motivated by goals and results.

* Commended for enjoying dialogue with diverse personalities and acknowledging concerns to ensure a positive customer experience.

• Responded to customer inquiries via phone ensuring timely resolution of issues.
• Assisted customers with product selection, enhancing overall shopping experience.
• Assisted customers with tax software.
• Documented customer interactions in CRM system for accurate record-keeping and follow-up.

• Provided attentive care and supervision for children, ensuring a safe and nurturing environment.
• Transported to and from school.
• Implemented daily routines that fostered stability and security for children in care.
• Maintenance and deep cleans of homes.
• Delivered grocery and food orders with services such as Favor and Uber Eats.

• Led daily operations to enhance team efficiency and customer satisfaction.
• Managed inventory systems, ensuring optimal stock levels and organization.
• Trained and mentored staff on best practices for customer service and sales techniques.
• Purchased and priced new inventory.