Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Guissela Gaona

Boise

Summary

Detail-oriented Office Assistant and Caregiver skilled in customer service, time management, and effective communication. Coordinated client and care team interactions, ensuring high-quality support. Experienced in personal care and office administration, proficient in multitasking and schedule management while maintaining accurate documentation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Assistant/Caregiver

A Better Solution In Home Care
Boise
01.2020 - Current
  • Coordinated communication among clients, families, and care teams to ensure cohesive care delivery
  • Assisted with scheduling and care planning to optimize client support
  • Maintained detailed, accurate documentation to enhance care continuity
  • Provided in-home personal care support

House Cleaner

Lucy's Spotless Cleaning
Boise
05.2024 - 01.2025
  • Executed thorough cleaning and sanitization of various residential properties each day
  • Maintained high standards of cleanliness and organization
  • Managed time efficiently to complete homes within scheduled deadlines
  • Built trust with clients by providing consistent, quality service

Quality Assurance Specialist

World Wide Inc.
Burley
09.2019 - 01.2020
  • Inspected products to ensure quality standards were met
  • Identified and reported defects
  • Maintained accurate inspection records

Waitress

La hacienda
Burley
09.2019 - 12.2019
  • Provided excellent customer service in a fast-paced dining environment
  • Took orders accurately and operated POS system
  • Handled cash and card transactions
  • Managed multiple tables while maintaining efficiency and professionalism
  • Resolved customer concerns calmly and professionally

Caregiver

Mini Cassia Care Center
Burley
03.2018 - 12.2018
  • Supported residents with daily living activities and personal care, enhancing their independence and comfort.
  • Monitored and documented changes in resident health and behavior.
  • Coordinated with healthcare professionals to ensure comprehensive care plans met residents' needs.
  • Provided companionship to support emotional well-being of residents.
  • Educated new staff on caregiving techniques and center protocols, fostering a knowledgeable and effective team.
  • Supported residents with bathing, dressing, and personal care needs.

Education

GED -

Gooding High School
Gooding, ID

Skills

  • Customer service
  • Scheduling
  • Personal care support
  • Call handling
  • Cash handling
  • Teamwork
  • Time management
  • Problem solving
  • Fast learner
  • Multitasking
  • Basic computer skills
  • Cleaning & organizing
  • Reliable & punctual

Languages

Spanish
Native/ Bilingual

Certification

CPR

Timeline

House Cleaner

Lucy's Spotless Cleaning
05.2024 - 01.2025

Office Assistant/Caregiver

A Better Solution In Home Care
01.2020 - Current

Quality Assurance Specialist

World Wide Inc.
09.2019 - 01.2020

Waitress

La hacienda
09.2019 - 12.2019

Caregiver

Mini Cassia Care Center
03.2018 - 12.2018

GED -

Gooding High School
Guissela Gaona