Corinne DelGatto-Miller
Babylon,New York
Summary
Dynamic and compassionate professional with over six years of diversified experience working within an ambulatory surgery, PACU, and OR setting. Seeking to leverage expertise in healthcare and passionate for improving patient outcomes through new innovative technology. Dedicated to delivering exceptional customer service and driving revenue growth through strategic relationship-building and solution oriented approach.
Overview
6
6
years of professional experience
Work History
Certified Child Life Specialist I
COHEN CHILDREN'S MEDICAL CENTER
03.2018 - Current
- Provide support and advocacy for patients and families within the Ambulatory Surgical and Post Anesthesia Care units of this 200+ bed children's hospital.
- Collaborated with multidisciplinary team to achieve patient care goals.
- Provide patient and family education by explaining medical procedures, diagnoses and treatment using age appropriate language and tools.
- Provide psychological preparation and emotional support to children undergoing medical procedures, helping them cope with fear and anxiety.
- Utilize play and therapeutic activities to help children express their feelings, process their experiences, and understand their medical conditions.
- Serving as a liaison between the child, family, and medical team to ensure the patient's needs are met and their voices are heard.
- Supporting patients during critical moments, such as surgeries, new diagnoses, or end-of-life care, to provide emotional support and resources.
- Trained volunteers in effective communication techniques, enhancing their ability to interact with pediatric patients positively.
- Ability to build trusting relationships with patients and families resulting in improved customer experience.
- Familiarity with hospital environment and medical procedures.
- Provide emotional support to dealing with child's diagnosis and post-surgical care; maintain ongoing communication with parents and caregivers to provide patient updates during procedure.
- Ability to build rapport with children and families to develop and maintain strong, trusting relationships with clients.
- Provide excellent customer service by understanding and addressing the unique needs and concerns of healthcare providers and patients.
- Maintain patient charts and all related information, using Sunrise EMR.
Education
Minor in Sociology -
DOWLING COLLEGE
Oakdale, NYBachelor of Arts in Psychology -
DOWLING COLLEGE
Oakdale, NYSUFFOLK COUNTY COMMUNITY COLLEGE
Brentwood, NYSkills
- Goal-Oriented
- Communication Skills
- Building Client Relationships
- Time Management
Professional Attributes
- Customer Service Excellence
- Team Collaboration
- Leadership Skills
- Problem-Solving Skills
- Adaptability
Timeline
Certified Child Life Specialist I
COHEN CHILDREN'S MEDICAL CENTER
03.2018 - Current
Minor in Sociology -
DOWLING COLLEGE
Bachelor of Arts in Psychology -
DOWLING COLLEGE
SUFFOLK COUNTY COMMUNITY COLLEGE
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