Corinne Farley
Chesterfield,VA
Summary
Reliable Commercial Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction.
Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
8
8
years of professional experience
Work History
House Cleaner
Set Cleaning Services
Powhatan, VA
11.2023 - Current
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Polished metal fixtures in kitchen and bathroom areas.
- Organized closets according to customer specifications.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Removed lint from carpets using a vacuum cleaner attachment.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Disinfected kitchen utensils like cutting boards and knives after use.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Returned rooms to occupant-ready status to satisfy future guests.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Transported trash bags to designated outdoor receptacles for disposal.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Server
The Hardshell
Midlothian, VA
10.2016 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Front Desk Receptionist
Divas And Dudes Kids Salon And Spa
Chesterfield, VA
08.2016 - 04.2018
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Followed safety protocols while performing tasks in the salon.
- Greeted customers and provided excellent customer service.
- Cleaned and sanitized all salon tools and equipment.
- Scheduled client appointments using the computer system.
- Performed basic receptionist duties such as answering phones and taking messages.
- Stocked shelves with new products when needed.
- Helped maintain records of customer visits, including notes about services performed or products purchased.
- Provided assistance to other staff members during busy times.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Some College (No Degree) - Medical Assisting
Bryant And Stratton College - Newport News
MidlothianSkills
- Household Management
- Safe Chemical Handling
- Payment Collection
- Customer Service
- Cleaning and sanitization
- Scheduling
- File Management
- Professional Demeanor
- Service-oriented mindset
- Professional and polished presentation
- Schedule Management
- Meticulous and organized
- Greeting and Seating Clients
- Verbal and written communication
- Customer Relations
- Critical Thinking
- Dependable and Responsible
- Multitasking
- Organizational Skills
- Basic Math
- Calendar Management
- Telephone Etiquette
- Medical Terminology
- Schedule Coordination
- Housekeeping
- Health and Safety Regulations
- Interior and exterior cleaning
- Cleaning and sanitizing
Timeline
House Cleaner
Set Cleaning Services
11.2023 - Current
Server
The Hardshell
10.2016 - 08.2023
Front Desk Receptionist
Divas And Dudes Kids Salon And Spa
08.2016 - 04.2018
Some College (No Degree) - Medical Assisting
Bryant And Stratton College - Newport News