Through training and innovation achieved project milestones through effective management and strategic planning. Cultivated team success by fostering strong communication and collaboration among diverse groups. Enhanced organizational performance with exceptional problem-solving and time management skills.
Overview
8
8
years of professional experience
Work History
Office Manager
Behavioral Health Group
09.2025 - Current
Responsible for the day-to-day office activities, setting the schedule for four counselors in the building, ensuring that the nurses have the proper files for the patients on the schedule. Ensures that the patient schedule is followed and the proper billing to their insurance companies is completed in a timely manner. Ensure all the new patient are on-boarded and their paperwork is completed and gets the patients into the company’s system. Keeps patients records updated to maintain compliance with state and federal guidelines.
Instructor/Writer/Administrative Assistant
Kingfisher Services, LLC
07.2025 - Current
Facilitated educational programs in leadership and mental health, resulting in improved participant engagement. Created and implemented lesson plans that enhanced learning outcomes. Streamlined on-site training logistics, contributing to operational efficiency.
Senior Officer Support/ Adjunct Trainer
Missouri Department of Corrections
03.2024 - 07.2025
Maintained custody and non-custody training records for institution. Assisted in training required training for staff. Supported new staff in entering training management system and monitored training progress. Ordered uniforms and name tags for newly hired corrections officers. Managed daily operations of training department, coordinating instructors.. Prepared training equipment for sessions and verified completion of training. Updated tracking system for audit readiness.
Facilitated comprehensive training sessions to ensure staff meet annual qualification requirements.
Directed on-the-job training (OJT) for all custody and non-custody staff to ensure compliance with policy timelines.
Certified Trainer for Field Training Officer and ECSI
Correction Officer I
Missouri Department of Corrections
04.2023 - 03.2024
Responsible for ensuring the safety and security for both the community and fellow staff members. Supervises the movement of offenders inside and outside the correctional facility; conducts periodic counts of offenders; searches offenders and their living quarters for contraband. Trains new officers that are in the Job shadow and the On-the-Job Training program.
Supervises offenders; in housing units; during the performance of work activities; during recreational/religious activities.
Conducts inspections for health and safety hazards; prepares/submits reports on offender violations of divisional or correctional facility rules/unusual offender behaviors/observed mechanical deficiencies/security breaches or failures
Discusses minor adjustment problems with offenders; refers serious problems to proper correctional facility staff; promotes rehabilitation by attempting to modify offender’s social attitudes/discouraging undesirable behaviors/encouraging worthwhile activities
Executive Administrative Assistant
St. Kolbe-Puckett Center for Healing
11.2021 - 03.2023
Responsible for maintaining the daily operations of the clinic to ensure that the schedule was followed and the patients were seen by the correct staff in a timely manner. Trained all the new staff in operations of the clinic and on the computer systems that were used to track the patients and networked with other medical facilities.
Prepared daily schedule for doctors.
Updated all paperwork to maintain all compliance with state and federal guidelines
Maintained and updated all patient files while also entering patients’ information into E.H.R
Called in all prescriptions for with the directions of Dr. including prior authorizations
Prepared office and paperwork for state audit and for funding purposes.
All receptionist, front desk, and billing duties
Front Office Manager/Receptionist
Awakenings KC
04.2018 - 03.2020
Responsible for all the day to day activities to ensure that the office performed in a manner that was both acceptable to the staff and the patients. Worked with outside agencies to ensure that the patients received the best possible care and that the appointments worked with the other health care organizations to ensure that the patients got the best medical care.
Prior Authorizations for medications, Trans-cranial Magnetic Stimulation, and IOP.
Started/update pts charts with vital signs, reason for being seen, UDS results, approved pt histories, etc.
Submitted claims for billing to insurances
Collected payments, copays for treatments, and any other transactions for Dr.
Education
Criminal Justice
ITT Technical Institute
Kansas City, MO
License Practical Nurse (LPN) - Nursing
Brown Mackie College
Overland Park, KS
11.2011
Skills
Oversaw project management processes to align team efforts with organizational goals and client expectations
Implemented strategies for organizational development aimed at improving operational efficiency and employee engagement
Directed daily activities to maintain high standards of performance and accountability
Oversaw daily operations management to ensure seamless workflow and resource allocation
Led training programs to elevate team capabilities and performance Oversaw development projects to align with organizational goals and employee growth Fostered a culture of continuous learning through strategic training initiatives
Conducted thorough quality assurance assessments to maintain high levels of customer satisfaction
Directed comprehensive development and implementation strategies to support organizational goals
Additional Information
Achievements
Induction into Phi Theta Kappa for GPA
Suicide Prevention Training for the 139th Airlift Wing where I received the Colonels coin, fire and rescue coin.
For the Missouri Department of Corrections I was handpicked for the innovation committee.