Detail-oriented Loan Operations Specialist with expertise in loan documentation, compliance, and customer service. Proven ability to manage loan processes and collaborate effectively with teams.
Overview
2027
2027
years of professional experience
Work History
Loan Operations Specialist
1st National Bank
Hutchinson, KS
2024 - Current
Loan Boarding & Documentation: Accurately onboarding new, modified, or renewed loans into the bank's core system (e.g., Fiserv/Laser Pro).
Quality Control & Compliance: Reviewing loan files to ensure compliance with bank policies, state/federal regulations, and accurate data entry.
Collateral Maintenance: Managing UCC filings, lien perfection, and tracking insurance for loan collateral.
Servicing & Payments: Handling loan payments, payoffs, escrow account maintenance (taxes/insurance), and research requests.
Exception Tracking: Identifying and clearing documentation exceptions (missing files) in collaboration with lending teams.
Returns / Balance Clerk
Data Center Inc.
Hutchinson, KS
2022 - 2024
Responsible for investigating, re-entering, and balancing check items that reject under normal processing. Balancing NSF items and communicating with bank contacts regarding return items in an imaging multi-bank processing environment.
Provides exceptional customer service to ensure financial institutions and customers receive effective, complete, and satisfactory delivery and utilization services.
Lead Teacher
Abundant Life Childcare and Preschool
Hutchinson, KS
2021 - 2023
Developed and implemented engaging lesson plans to enhance student learning outcomes.
Facilitated classroom management techniques to promote positive behavior and cooperation among children.
Mentored junior teachers, providing guidance on curriculum delivery and classroom activities.
Collaborated with parents to discuss child progress and address developmental concerns effectively.