Corinne Moore
Dubuque,IA
Summary
I have achieved successful resolution of issues through proactive communication and attentive listening. I provide efficient task management skills that contribute to team objectives. Doing so I have cultivated a learning-oriented atmosphere that supports personal and professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Richardson Motor Company
Dubuque, IA
06.2024 - 02.2025
- Made outbound calls and took inbound calls regarding automobile service.
- Scheduling for routine maintenance, repairs, and diagnostic services, ensuring efficient use of both parties time.
- Communicate with customers by calling, email, text, and AI supported technology.
- Accurately document and maintain customer service histories, tracking repairs, maintenance, and any ongoing issues for future reference.
- Keep up-to-date with the latest service procedures, recalls, and technical updates for both Honda and GM vehicles.
- Address any customer concerns related to service quality or delays, providing solutions and following up to continue customer satisfaction.
- Act as a liaison between customers and service technicians, establishing the proper diagnosis and handling of vehicle issues.
- Contact customers after service completion to confirm satisfaction, address any lingering concerns, and schedule future maintenance appointments if needed.
- Validate the appropriate parts are ordered, stocked, and available for repairs, coordinating with the parts department as needed.
Delivery Driver
FedEx Ground
Dubuque County, IA
06.2020 - 06.2024
- Operated GPS delivery system for accurate routing
- Loaded boxes up to 150 pounds and sorted shipments
- Trained new employees
- Completed all necessary paper work, including confidential logs
- Adhered to all traffic laws and regulations while operating company vehicles
- Ensured the safe handling and transportation of fragile or perishable items
- Maintained accurate records of deliveries, including time of delivery, recipient name, and any special instructions
General Manager
Hardee's
Dubuque, IA
12.2018 - 06.2020
- Supervised, motivated, evaluated, and coached employees and facilitated effective training programs
- Calculated timecards, processed employee payroll, and managed a revenue
- Maintained high standards of customer service during high volume, fast-paced operations
- Followed procedures for safe food preparation, assembly, and presentation while ensuring that employees adhered to policies
Housekeeper
CSG
Monroe, MI
08.2017 - 12.2018
- Utilized various cleaning equipment and supplies to efficiently clean and disinfect restrooms, offices, common areas, and other designated contracts
- Developed effective time management strategies to complete assigned routes within specified
- Maintained accurate records of completed work orders, inspections, and repairs for documentation purposes
- Ensured compliance with health and safety regulations by following established procedures for handling hazardous materials or chemicals
- Collaborated with facility managers to develop customized cleaning plans based on specific needs or requirements of each location
Cashier
Meijers
Monroe, MI
06.2016 - 08.2017
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
- Utilized point-of-sale (POS) system to process discounts, coupons, gift cards, and loyalty rewards for customers
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Maintained knowledge of current promotions, sales events, and store policies to effectively assist customers with their inquiries
Crew
Wendy's
Plant City, FL
06.2015 - 05.2016
- Provided fast and friendly service to customers, ensuring a positive dining experience
- Efficiently took customer orders and accurately entered them into the POS system
- Prepared food items according to established recipes and portion sizes
- Maintained cleanliness of work area, including wiping down counters, tables, and equipment
Education
G.E.D -
Monroe Learning Bank
Monroe, MI06.2025
Skills
- Analysis skills
- Conflict management
- Typing
- Attention to detail
- Computer skills
- Friendly and helpful Adaptability
- Guest Services
- Video editing
- Communication skills
- Driving
- Phone etiquette
Certification
- Driver's License
- February 2016 to Present
Languages
English - Fluent
Additional Information
- I am very tech savvy and very proficient in learning at a fast pace when it comes to new software and applications. I've been working with computers for 10+ years.
- Great written communication skills
- Fast typer
- Video, audio and picture editing
- Customer-oriented Inventory control
- Quick learner
- Organized multi-tasker
- Attention to detail
- Friendly and helpful
- Fast and efficient
Timeline
Customer Service Representative
Richardson Motor Company
06.2024 - 02.2025
Delivery Driver
FedEx Ground
06.2020 - 06.2024
General Manager
Hardee's
12.2018 - 06.2020
Housekeeper
CSG
08.2017 - 12.2018
Cashier
Meijers
06.2016 - 08.2017
Crew
Wendy's
06.2015 - 05.2016
G.E.D -
Monroe Learning Bank