API
Corinne Suissa
Peoria,AZ
Summary
Seeking a Senior Project Coordinator role with 3 years of experience in project management, implementation, and client success. Expert in Microsoft Office, with a proven track record of effective communication and detail-oriented practices that ensure projects meet deadlines. Adept in team leadership and training, driving process improvements and stakeholder satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Interoperability Project Manager
HybridChart
08.2021 - 08.2023
- Orchestrated an interdisciplinary project, leading to a 15% rise in efficiency by identifying and implementing process enhancements.
- Headed a team that effectively shortened project delivery time by 20%, leading to a 25% boost in client contentment ratings.
- Furnished comprehensive status updates to stakeholders, facilitating a 30% improvement in executive decision-making efficiency.
- Successfully administered and concluded substantial projects punctually through meticulous planning, designing, and scheduling.
Client Success Manager
HybridChart
08.2021 - 05.2023
- Led the successful launch of HybridChart's "Client Success" platform, resulting in a significant enhancement of the client experience and a 30% improvement in customer satisfaction.
- Managed key projects that boosted client retention by 15% and increased cross-functional collaboration efficiency by 20%.
- Leveraged specialized knowledge to increase product adoption, leading to a 25% increase in customer satisfaction ratings.
- Resolved software issues which contributed to a comprehensive 35% improvement in customer satisfaction.
Implementation and Support Specialist
HybridChart
02.2020 - 08.2021
- Leveraged business intelligence data to streamline workflow processes, successfully decreasing operational errors by 25%.
- Generated in-depth reports which directly influenced a 20% rise in partner performance and a 15% enhancement in client health scores.
- Guided the Clinical Informatics team effectively, achieving a 30% escalation in successful client phase transitions.
- Enhanced customer satisfaction with timely and efficient support for various software applications.
Education
Bachelor of Science - Nursing
Boynton Beach Vocational Institution
Boynton Beach, FL12.2016
Skills
Project Management Team Leadership & Mentorship Client Relationship Management Upselling and Cross-Selling Strategic Business Reviews Problem-Solving and Technical Expertise Customer Service Analytical
Skills Effective Communication Product Management Client Health Monitoring Team Coordination Strategic Planning Team Leadership Problem Solving Project Planning Risk Identification Resource Allocation Presentation Facilitation
Certification
- PMI Agile Certified Practitioner (PMI-ACP), LinkedIn
- CompTIA Network+
Software
HL7
Mirth
SFTP
References
References available upon request.
Timeline
Interoperability Project Manager
HybridChart
08.2021 - 08.2023
Client Success Manager
HybridChart
08.2021 - 05.2023
Implementation and Support Specialist
HybridChart
02.2020 - 08.2021
Bachelor of Science - Nursing
Boynton Beach Vocational Institution