Focused and experienced employee with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting for the specific needs of each client and prioritizing issues. Dependable, efficient, and reliable in personal work and collaborative projects.
Overview
40
40
years of professional experience
Work History
Emergency Medical Technician
Trace Ambulance
Tinley Park, IL
12.2022 - Current
Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Reduced response times by effectively coordinating with dispatchers and following established protocols.
Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
• Partnered individually with paramedics operating Advanced Life Support rigs.
Lead Dispatcher
American School Bus Company
04.2021 - 12.2022
Managed 6 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Lead Dispatcher
Lincoln Way Transportation
11.2018 - 04.2021
Ran all transportation needs for the school district to include interacting with all school personnel, district transportation office and parents. I was required to input all students, their information and transportation needs. Direct special-needs buses. Build routes and run safety checks on each route. Manage my fleet of buses and drivers insuring all were current on their state requirements. Prepare payroll weekly and troubleshoot anything that came across my desk.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Driver/Trainer/Payroll/Dispatcher
American School Bus Company
04.2018 - 11.2018
Conducted new hire training on multiple routes with preferred work methods and safety.
Developed and implemented training materials and course updates.
Scheduled safety meetings and briefings with transportation supervisor.
Taught drivers how to safely operate a school bus and manage students and parents.
Was responsible for recertifying all drivers for the coming school year.
Complete weekly Company payroll for approximately 170 employees.
Police Officer-Patrol
Los Angeles Police Department
Los Angeles, California
09.1985 - 09.2000
Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Reduced response times by effectively coordinating with dispatchers and following established protocols.
Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
• Partnered individually with paramedics operating Advanced Life Support rigs.
Emergency Medical Responder at Desert Mountain Club/Anderson Security AgencyEmergency Medical Responder at Desert Mountain Club/Anderson Security Agency