Corinne Upton
MattressFirm
Canyon Country,CA
19
years of professional experience
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Work History
Store Manager/ Senior Store Manager
4 Years 7 Months- Drove financial results through owned planning and execution.
- Owned development and execution of business plans.
- Demonstrated strong business acumen in evaluating priorities and making sound decisions.
- Managed workforce management and scheduling activities to ensure coverage and alignment with operational needs.
- Served as Acted as DEI ambassador to foster a culture of diversity and equity. to promote inclusive culture and equitable practices.
- Trained, developed, and coached sleep experts to support consistent service delivery.
- Managed inventory levels through end-to-end inventory management processes.
- Managed merchandise planning and implementation for retail initiatives.
- Led safety initiatives and maintained safety standards across operations.
- Managed oversight of two locations to ensure consistent execution.
- Managed daily store operations to maintain consistent sales performance and customer service standards.
Assistant Store Manager – Operations/ Beauty
5 Years 5 Months- Managed Business Insite weekly and monthly reporting cycles.
- Managed workforce planning and scheduling to maintain operational readiness.
- Developed and implemented asset protection strategies to support positive shrink outcomes.
- Led bi-yearly inventory counts and inventory processes.
- Supported brand operations excellence. Assisted product processing execution. Helped maintain safety standards.
- Managed talent development programs for direct reports and 30+ associates.
- Delivered customer experience across customer interactions with ownership of service quality.
- Managed promotion of customer loyalty programs to drive repeat engagement and customer retention.
- Established and sustained positive work relationships through company initiatives.
General Manager
1 Year 1 Month- Conducted business analysis to ensure compliance with daily and monthly budget requirements.
- Promoted and developed loyalty and sales programs to strengthen customer retention and drive purchases.
- Trained and guided team of 5 managers and 30+ beauty advisors to support consistent performance.
- Coordinated weekly training classes for brand education delivery.
- Implemented retail and salon service standards to drive consistent customer experiences.
- Promoted and grew specialty brand business and services through active ownership of brand development initiatives.
- Supported daily loss prevention audits and inventory control checks. Assisted with daily review of shrink prevention practices and stock accuracy.
- Coordinated district contest operations, managing scheduling, logistics, and participant readiness.
- Managed execution of weekly and monthly brand focus events, ensuring adherence to event requirements.
Store Manager
1 Year- Managed daily store operations end-to-end.
- Developed strategic store planning calendars to align store operations with planning schedules.
- Trained and motivated assistants and key holders to support personal leadership growth.
- Implemented loss prevention action plans to reduce operational risk and protect assets.
- Motivated associates to deliver exceptional customer service through clear expectations and consistent support.
- Planned and executed monthly merchandise floor sets to maintain consistent store presentation.
- Managed business acumen accountability through disciplined ownership of business decisions.
Store Manager High Volume
3 Years 10 Months- Oversaw daily store operations to support consistent store performance.
- Executed training delivery to ensure store brand expectations were met.
- Facilitated store program SOPs and presented visual updates.
- Recruited, trained, and developed management teams.
- Drove business growth through exceptional customer relations.
- Delivered exceptional service with ownership of service quality and customer satisfaction.
- Managed shrink control processes to maintain compliance with company standards.
- Represented Shrink Program district initiative to promote loss prevention awareness across locations.
Assistant Store Manager High Volume
5 Months- Recruited, hired, and trained customer service staff to maintain service standards.
- Implemented daily merchandising standards to improve product presentation and customer engagement to maintain consistent store presentation.
- Trained staff on POS procedures, loss prevention practices, and company service expectations.
- Monitored inventory flow, coordinated freight processing, and supported timely merchandising execution.
Retail Operations Specialist-Boutiques Onboard
1 Year 4 Months- Scheduled weekly staff rotations to align staffing assignments with skill level contribution and nationality considerations.
- Created and revised policies and procedures to support evolving company needs.
- Reviewed performance appraisals for 400+ staff to support consistent performance evaluation processes.
- Planned, facilitated, and executed new hire and management training courses covering onboarding and managerial responsibilities.
- Managed revision of training materials across all shop fragrance jewelers and management staff to support consistent onboarding and operations.
- Monitored monthly service selection and audit scores to ensure compliance and accuracy.
- Maintained inventory records accuracy and managed deletion tracking for 19 ships to support asset control.
- Coordinated daily operational activities for three vessels, ensuring adherence to established operating procedures.
- Collaborated with department buyers to support business development, staff training, and marketing initiatives.
Education
Associates Degree - Merchandise Marketing
Associates Degree - Humanities
Skills
Operations supervision
Inventory Control
Merchandising
Operations supervision
Business Development
Product Promotion
Customer Service
Team Leadership
Strategic planning
Compliance oversight
Windows/Excel
Microsoft Word
Verbal Presentation
Timeline
Store Manager/ Senior Store Manager
MattressFirm
02.2022 - 09.2026Read More
Assistant Store Manager – Operations/ Beauty
Victoria's Secret
07.2016 - 12.2021Read More
General Manager
Ulta Beauty
06.2015 - 07.2016Read More
Store Manager
American Eagle Outfitters
06.2014 - 06.2015Read More
Store Manager High Volume
The Children's Place
03.2010 - 01.2014Read More
Assistant Store Manager High Volume
Ross Dress for Less
10.2009 - 03.2010Read More
Retail Operations Specialist-Boutiques Onboard
Princes Cruises
09.2007 - 01.2009Read More
FIDM
Associates Degree from Merchandise Marketing
Read More
College of The Canyons
Associates Degree from Humanities
Read More