Kayla Corbin
Summary
Detail-oriented leader in retail operations with a proven track record in enhancing customer experiences through effective communication and inventory management. Expertise in maintaining operational compliance and safety standards while driving team performance. Recognized for proactive problem-solving and strategic planning skills that optimize efficiency and productivity.
Overview
6
6
years of professional experience
Work History
Operations Assistant Store Manager
Lowes Home Improvment
Destin, Florida
09.2024 - Current
- Coordinated inventory management and restocking processes, ensuring optimal stock levels across multiple departments.
- Monitored sales floor activities, enforcing compliance with company standards to enhance customer experience.
- Supervised day-to-day facility operations, maintaining adherence to policies and guidelines for operational efficiency.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Implemented safety protocols to maintain a secure shopping environment for customers.
- Supported sales team with operational insights and assistance in closing deals.
- Participated in team meetings to provide feedback on operational issues and solutions.
Front End Supervisor
Lowes Home Improvment
Killeen, Texas
09.2022 - 09.2024
- Supervised front end operations to ensure seamless customer service experiences.
- Coordinated scheduling for front end associates, ensuring optimal coverage and efficient operations.
- Managed cash register activities, balancing cash drawers daily to maintain accuracy.
- Handled customer complaints, resolving issues to ensure high levels of customer satisfaction.
- Assisted customers with inquiries, resolving issues promptly and effectively.
- Maintained cleanliness and organization of front end area, fostering a welcoming environment for customers.
- Collaborated with management to streamline processes and improve front end efficiency.
- Trained new employees on customer service techniques and store policies for consistency.
Fulfillment Supervisor
Lowes Home Improvment
Fort Walton Beach, Florida
10.2020 - 09.2022
- Directed daily fulfillment operations to enhance overall workflow efficiency.
- Streamlined order processing and shipment preparation by coordinating team activities.
- Managed inventory levels to maintain optimal stock availability for fulfillment operations.
- Educated new employees on safety protocols and operational procedures to promote a safe and compliant work environment.
Education
Baker High School
Baker01-2019
Skills
- Inventory management
- Operations supervision
- Safety protocols
- Customer service management
- Scheduling efficiency
- Team coordination
- Performance monitoring
- Time management
- Administrative support
- Effective communication
Career Achievements
- Received an Executive Service Award for exceptional customer service that contributed to customer retention and protected future revenue.
- Improved Front End and Fulfillment metrics through effective leadership, engagement, and accountability.
- Increased talent retention by promoting a supportive work environment and focusing on professional development and store culture.
Timeline
Operations Assistant Store Manager
Lowes Home Improvment
09.2024 - Current
Front End Supervisor
Lowes Home Improvment
09.2022 - 09.2024
Fulfillment Supervisor
Lowes Home Improvment
10.2020 - 09.2022
Baker High School