
Dynamic Sales/Service Supervisor with a proven track record of enhancing customer satisfaction and achieving operational excellence. Expertise in talent acquisition and team development, driving NPS ratings and consistently meeting service goals.
Supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing, and evaluating the service team to ensure Cintas customers receive the highest level of customer service.
Accomplishments:
Earned core contest service supervisor bonus payouts all four quarters during FY24 and FY25.
Lead the facility service team to renewing over 120 renewal agreements during FY23.
Motivated SSRs to perform at a level, resulting in a higher NPS ratings at the end of each quarter.
Responsible for one or more distinct areas of operation within rental business
Oversees all of the personnel and operational functions of an assigned branch.
Responsible for scheduling adequate staff coverage, handling customer service problems and
requests.
Protect and serve the citizens of Houston, TX and surrounding areas. Assisted and worked in conjunction with the Financial Crimes Unit. Investigated various forgery and fraud cases.
Work closely with the Financial Director to develop appropriate financial plans for clients. Manage day-to-day administrative duties such as data entry and filing client information.