Corissa Henningsen
Virginia Beach,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Consignment Manager
Worth The Wait Consignment And Gift Boutique
Virginia Beach, Virginia
06.2019 - Current
- Developed and maintained relationships with Consigners and customers through continual communication and support.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated report data to proactively adjust and enhance consignment operations.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Assisted customers by finding items quickly.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Located needed merchandise in inventory using Liberty 5 software.
- Supported promotional plans by updating signage with price changes.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Entered numerical data into databases with speed and accuracy using 10-key touch.
- Verified accuracy of all computer system information by updating Consigner, customer, and product data.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Reviewed and updated client correspondence files and account information to maintain accurate records.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Responded to inbound inquiries regarding client accounts.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Input financial data and produced reports using Liberty 5 POS software.
- Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
Beauty Advisor
Ulta Beauty
Virginia Beach, VA
04.2019 - 06.2019
- Recommended appropriate products to meet customers’ individual needs.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Completed purchases and processed payments.
- Arranged merchandise to present visually appealing displays that drive sales.
- Maintained counter and display areas in clean and neat fashion.
Thrift Store USA
Pricer
Norfolk, VA
02.2014 - 12.2016
- Worked directly with management, Donation Processors, and Sales floor associates to brainstorm, discuss strategy and mitigate pricing issues.
- Achieved sales and positive customer relations by exhibiting excellent customer service skills and following strategic merchandising procedures.
- Responded to customer requests via telephone and effectively answered questions and inquiries.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Drove team revenue totals by bringing in more than $300.00 in personal daily shoe department sales.
Burlington Coat Factory
Retail Sales Associate
Virginia Beach, VA
02.2012 - 11.2012
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Folded and arranged clothing and shoes in attractive displays to drive sales.
- Ensured efficient and timely replenishment of sales floor merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Medical Assistant Certification - Medical Office
Career Point Institute
Tulsa, OK2006
GED -
Lake Taylor High School
Norfolk, VA2003
Skills
- Basic Administrative Knowledge
- Data Entry
- Types 35 WPM
- POS Systems Knowledge
- Customer Service
- Cash Handling and Management
- Retail Sales
- Medical Terminology Knowledge
- MS Office Suite
- Multi-line Phone Proficiency
- ICD-9 Coding
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Task Delegation
Timeline
Consignment Manager
Worth The Wait Consignment And Gift Boutique
06.2019 - Current
Beauty Advisor
Ulta Beauty
04.2019 - 06.2019
Thrift Store USA
Pricer
02.2014 - 12.2016
Burlington Coat Factory
Retail Sales Associate
02.2012 - 11.2012
Medical Assistant Certification - Medical Office
Career Point Institute
GED -
Lake Taylor High School