Corissa Turner
Virginia Beach,VA
Summary
Proficient in managing confidential records and enhancing customer service operations, bringing a strong focus on data privacy and information security. Seeking to leverage skills in a challenging new role as Records Manager and Customer Service. Personable and dedicated to my work with extensive experience in working in corporate America.
Overview
4
4
years of professional experience
Work History
Records Management Specialist
Department of Social Services
Virginia Beach, Virginia
02.2024 - 03.2025
- Organized and maintained electronic and physical records for the department.
- Processed incoming documents for accurate filing and retrieval.
- Assisted staff with record requests and information access.
- Ensured compliance with state regulations regarding document handling.
- Conducted regular audits to verify record accuracy and completeness.
- Collaborated with team members to improve record management procedures.
- Implemented best practices for data privacy and confidentiality standards.
- Maintained files and retrieved information from computer and manual filing systems.
- Entered data and prepared documents, spreadsheets, reports and other materials.
Customer Service Generalist
Department of Motor Vehicles
Virginia Beach, Virginia
02.2022 - 11.2024
- Assisted customers in navigating licensing processes to improve the overall service experience.
- Resolved inquiries and complaints efficiently, enhancing customer satisfaction and retention.
- Provided clear information regarding regulations and requirements to facilitate informed decision-making.
- Assist with the driving test and road test.
- Process titles.
Customer Service Representative
Chick-fil-A
Virginia Beach, Virginia
04.2021 - 11.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly and efficiently.
- Collaborated with team members to maintain a clean and organized dining area for an optimal great experience.
- Trained new staff on operational procedures to enhance service delivery and improve team productivity.
Front End Lead Supervisor
Wawa
Virginia Beach, Virginia
10.2020 - 03.2023
- Supervised front-end operations to optimize customer service and enhance satisfaction levels.
- Coordinated team activities to maintain an efficient workflow and effective task distribution.
- Trained and mentored staff on operational procedures and best practices for service excellence.
Education
Bachelor of Science - Business Administration And Management
Old Dominion University
Norfolk, VA05-2001
Skills
- Business analysis
- Data privacy
- Content management
- Report generation
- Data analytics
- Insurance claims review
- Legal documents
- Data entry
- Problem-solving abilities
- Excel and spreadsheets
- Office equipment operations
- Legal research
- Software implementation
- Audit preparation
- Inbound and outbound calling
- Information security
- Conflict resolution
- Office administration
- QuickBooks
- Verbal and written communication
Timeline
Records Management Specialist
Department of Social Services
02.2024 - 03.2025
Customer Service Generalist
Department of Motor Vehicles
02.2022 - 11.2024
Customer Service Representative
Chick-fil-A
04.2021 - 11.2023
Front End Lead Supervisor
Wawa
10.2020 - 03.2023
Bachelor of Science - Business Administration And Management
Old Dominion University