Elena Chavez
Bernalillo County Sheriff's Department
ALBUQUERQUE,NM
2027
years of professional experience
Results-driven professional skilled in customer service and team collaboration. Experienced in managing operations and training staff, with a strong focus on data accuracy and compliance. Ready to leverage expertise to drive improved service delivery.
Work History
Records Management Specialist
2 Years 5 Months- Conduct regular audits of court documents and computer entries to ensure accuracy and integrity of information management.
- Scanned warrants and other documents into the computer and ensured accurate information.
- Engaged in daily communications with internal partners and confirmed accuracy of court documents.
- Review and prepare evidentiary materials for various courts and verify court dockets.
- Gather and disseminate information to proper officials.
- Train new staff on court research and data entry.
Customer Service Coordinator
- Managed scheduling of appointments, ensuring optimal resource allocation.
- Trained new staff on customer service protocols and system usage.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for patients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with patients billing and insurance questions daily.
Store Manager
7 Years- Managed daily store operations, ensuring high standards of customer service and product availability.
- Trained and developed staff on sales techniques and product knowledge, enhancing team performance.
- Implemented inventory management systems, optimizing stock levels and reducing shrinkage rates.
- Analyzed sales data to identify trends, informing merchandising strategies and promotional initiatives.
- Developed employee schedules to align with peak sales periods, maximizing operational efficiency.
- Collaborated with corporate teams on marketing campaigns to drive foot traffic and increase sales revenue.
- Monitored store compliance with company policies, ensuring adherence to safety regulations and loss prevention strategies.
Education
Bachelor of Arts - Media Arts
- GPA 3.45
- Dean's List: Fall, 2017 & Spring, 2020
- National society of Collegiate Scholars candidate
- National Society of Leadership and Success candidate
Skills
Auditing procedures
Document auditing
Information analysis
Records management
Business analysis
Client relations
Teamwork and collaboration
Timeline
Records Management Specialist
Bernalillo County Sheriff's Department
05.2024 - CurrentRead More
Store Manager
Finish Line, Inc
10.2019 - 2023Read More
Customer Service Coordinator
Lovelace Medical Center
2023 - 05.2024Read More
University of New Mexico
Bachelor of Arts from Media Arts
Read More