Corissa Wagner
Millerstown,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Group Reservations Manager
Hershey Entertainment & Resorts
01.2024 - Current
- Accurately maintain/update group room blocks for The Hotel Hershey and Hershey Lodge.
- Manage high-volume reservation requests for average of 20 groups per month for different events, ensuring seamless execution.
- Resolve guest concerns promptly and professionally, resulting in positive feedback and repeat business.
- Enter rooming lists, create and set up online link portals, monitor room block pick up, assist sales managers and other group reservation managers with charging deposits and various other requests when needed.
Group Reservations Coordinator
Hershey Entertainment & Resorts
04.2023 - 01.2024
- Accurately maintain/update group room blocks for The Hotel Hershey and Hershey Lodge
- Run weekly group pickup reports, create and send attrition letters, and complete various other reports weekly
Team Lead Manager
Tractor Supply Company
08.2022 - 04.2023
- Complete regular and promotional price change activities, promote mission and values of company, lead sales huddles, and organize and prioritize workflow through daily planner
- Assist customers with product knowledge and location of merchandise to enhance their shopping experience while also restocking and organizing shelves
- Perform open/close procedures, resolve customer complaints/issues, and supervise other team members on job functions, responsibilities, and financial goals.
Team Member
Tractor Supply Company
05.2020 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Science - Sport Management
Medaille College
Buffalo, New York05.2022
High School Diploma -
Greenwood High School
Millerstown, PA06.2018
Skills
- Managerial
- Time Management
- Problem-Solving
- Team Leadership
- Microsoft Office
- Fast Learner
- Self-Starter
- Verbal and written communication
- Hotel operations
Timeline
Group Reservations Manager
Hershey Entertainment & Resorts
01.2024 - Current
Group Reservations Coordinator
Hershey Entertainment & Resorts
04.2023 - 01.2024
Team Lead Manager
Tractor Supply Company
08.2022 - 04.2023
Team Member
Tractor Supply Company
05.2020 - 01.2022
Bachelor of Science - Sport Management
Medaille College
High School Diploma -
Greenwood High School
Similar Profiles
Emmily SmithEmmily Smith
Engineer at Hershey Entertainment & ResortsEngineer at Hershey Entertainment & Resorts
Stephanie BardachStephanie Bardach
Guest Service Representative at Hershey Entertainment & ResortsGuest Service Representative at Hershey Entertainment & Resorts
Ryne McCoyRyne McCoy
Dining Reservations Agent at Hershey Entertainment & ResortsDining Reservations Agent at Hershey Entertainment & Resorts
Nathaniel RosadoNathaniel Rosado
Switchboard Operator at Hershey Entertainment & ResortsSwitchboard Operator at Hershey Entertainment & Resorts
Stephanie WertzStephanie Wertz
Warehouse Services Manager at BoxzookaWarehouse Services Manager at Boxzooka