Coriunna Townsend
Memphis,TN
Summary
Versatile professional with a track record of delivering exceptional customer service at UPS and adept in maintaining high efficiency under pressure. Excelled in roles requiring strong communication skills and a clean driving record. Proven ability to enhance customer satisfaction and loyalty, leveraging expertise in customer communication and support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Valet
Parking Management Services
02.2024 - Current
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Security Officer
Signal Security
11.2023 - 08.2024
- Wrote detailed reports of all security breaches and investigations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Customer Service Representative
UPS
11.2022 - 05.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
Server
Applebee's
05.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Melrose High School
Memphis, TN06.2020
Skills
- Customer service and support
- Customer Communication
- Efficient work ethic
- Patience and composure
- Strong Communication Skills
- Clean Driving Record
- Valid Driver's License
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- Security Officer Certification (SOC) - National Association of Safety Professionals.
Timeline
Valet
Parking Management Services
02.2024 - Current
Security Officer
Signal Security
11.2023 - 08.2024
Customer Service Representative
UPS
11.2022 - 05.2023
Server
Applebee's
05.2021 - 06.2022
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- Security Officer Certification (SOC) - National Association of Safety Professionals.
High School Diploma -
Melrose High School
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