Corlett Hutchinson Barnes
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative/Receptionist
HEART Trust/NSTA
03.1996 - 04.1997
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Maggotty High School
Maggotty, St. Elizabeth. JamaicaSkills
- Business Development Understanding
- Microsoft Word
- Customer Relations
- Active Listening
- Sales Expertise
- Customer Service
- Computer Proficiency
- Typing Proficiency
- Filing
- Multi-Line Telephone Operation
Certification
- Professional Nanny/Aupar. Jobs Across America, Inc - 11/30/2007.
Timeline
Customer Service Representative/Receptionist
HEART Trust/NSTA
03.1996 - 04.1997
High School Diploma -
Maggotty High School
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