Corliss Dunn
Summary
Seeking a career opportunity to leverage extensive experience and skills acquired throughout professional journey. Skilled Mental Health Technician with BHT degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician (BHT) Remote
Victorian behavior health
01.2023 - Current
- We have provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- She has delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Care Coordinator ( Remote)
Bay area Community Service (BACS)
08.2021 - 01.2023
- Assist clients on caseload with any documents that are needed
- Housing needs placements work with other agencies
- Work mental health.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Intake Coordinator
Five Keys Schools and Programs
10.2019 - 02.2022
- Intake for the homeless and homeless housing placement.
- Completed intake assessment forms and filed clients' charts.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
Data Analyst Supervisor
Tesla INC
01.2013 - 09.2019
- Inventory counts, consumptions, making sure materials on hand to maximize industrial production, work with vendors.
- Championed a culture of continuous learning within the team by promoting professional development opportunities such as workshops, webinars, or conferences for skill enhancement in relevant areas of expertise.
- Improved data accuracy by implementing stringent quality control measures and regular audits.
Customer Service Representative
Kaiser Foundation Health Plan
10.2008 - 01.2013
- Inbound calls, help patients with billing questions, summit refills for pharmacy etc.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Some College (No Degree) - Liberal Arts & Sciences
LMC
Pittsburg, CASkills
- Computer networking (10 years)
- Customer service (4 years)
- Microsoft Office (10 years)
- Crisis Intervention
- Mental Health Support
Certification
- BHT
- Driver's License
- RBT Certification
- Non-CDL Class C
Assessments
- Customer Service Skills, Proficient, 10/01/18
- Case management & social work, Proficient, 05/01/21
Personal Information
Willing To Relocate: Anywhere
Timeline
Behavioral Health Technician (BHT) Remote
Victorian behavior health
01.2023 - Current
Care Coordinator ( Remote)
Bay area Community Service (BACS)
08.2021 - 01.2023
Intake Coordinator
Five Keys Schools and Programs
10.2019 - 02.2022
Data Analyst Supervisor
Tesla INC
01.2013 - 09.2019
Customer Service Representative
Kaiser Foundation Health Plan
10.2008 - 01.2013
Some College (No Degree) - Liberal Arts & Sciences
LMC
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