Summary
Overview
Work History
Education
Skills
Timeline
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Cormonica Tory

Melbourne,FL

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Convey Health
Port Saint Lucie, FL
10.2020 - 04.2023
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Excelled in exceeding daily credit card application goals.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Collected deposits or payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Made outbound calls to obtain account information.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Delivery Driver

Fed Ex Ground
Cocoa, FL
06.2022 - 02.2023
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Handled merchandise in accordance with product handling standards.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Medication Technician

Harbor Chase Assisted Living
Vero Beach, FL
01.2019 - 03.2022
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Assisted in the preparation and delivery of medications to patients.
  • Maintained accurate records of all medication administered to residents.
  • Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Conducted monthly audits of controlled substances inventory logs.
  • Verified expiration dates on all medications prior to dispensing them.
  • Reminded patients to take prescribed medications or nutritional supplements.

Home Health Aide

Passionate Care Services
Palm Beach, FL
11.2018 - 04.2021
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Transported individuals to medical appointments and assisted with errands.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Managed patient transportation and appointment scheduling.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Tracked and reported clients' progress based on observations and conversations.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Provided companionship and monitored health condition of clients.

Education

High School Diploma -

Vero Beach High School
Vero Beach, FL
05-2014

Skills

  • Call Management
  • Data Collection
  • Information Security
  • Data Entry
  • Appointment Scheduling
  • Complaint Resolution
  • Account Updating

Timeline

Delivery Driver

Fed Ex Ground
06.2022 - 02.2023

Customer Service Representative

Convey Health
10.2020 - 04.2023

Medication Technician

Harbor Chase Assisted Living
01.2019 - 03.2022

Home Health Aide

Passionate Care Services
11.2018 - 04.2021

High School Diploma -

Vero Beach High School

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Cormonica Tory