Cornelia Grayson
Westland,MI
Summary
Energetic, organized and dependable candidate with dynamic customer service skills, successful at managing multiple priorities with a positive attitude. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
10
10
years of professional experience
Work History
Personal Banker
Credit Union One
Westland, MI
10.2022 - Current
- Reduced manual data entry tasks by creating automated processes within the CRM system.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Listened to their concerns and solving problems.
- Contacted members via telephone and email regarding new loan promotions and offers.
- Took incoming call from members regarding their account.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
Flight Attendant
Endeavor Air
Detroit, MI
06.2021 - Current
- Partnered with fellow flight attendants and aircraft crew to run smooth, professional flights
- Met company safety, security and quality goals through continual compliance with flight and operational policies
- Coordinated preflight activities to check proper maintenance status of the emergency equipment, cabin cleanliness and aircraft inventory
- Completed regular aisle checks to verify the passengers' compliance with takeoff and landing regulations
- Verified adequate aircraft stock before departure by taking inventory and working with ground crew to fill needs
- Advocated for passengers to captain for needs related to in-flight safety or general comfort.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Warehouse Associate
Amazon Fulfillment Center
Romulus, MI
09.2020 - 06.2021
- Utilized computers and RF scanners to meet departmental productivity and accuracy standards
- Examined and inspected products and boxes to meet picking specifications and quality standards
- Pulled, filled, packed and set up orders to prepare for delivery or pickup.
- Reduced order processing time through effective organization and prioritization of tasks.
Reset Merchandiser
Retail Odyssey (formerly Advantage Solutions)
Livonia, MI
01.2014 - 03.2020
- Improved product visibility by strategically placing merchandise on shelves according to planograms.
- Enhanced store appearance by executing timely resets and maintaining clean, organized displays.
- Streamlined merchandising processes by collaborating with store management and utilizing efficient communication channels.
- Maintained strong relationships with suppliers and distributors, ensuring timely delivery of products for resets.
- Supported fellow team members in achieving project deadlines by lending assistance when needed, fostering a collaborative environment.
Education
Bachelor of Arts - Public Relations
Wayne State
Detroit, MIAssociate of Arts - Liberal Arts
Henry Ford College
Dearborn, MI09.2020
Skills
- Attention to Detail
- Issues Resolution
- Customer Service
- Upselling
- Proficiency with CRM
- Sales Growth
- Decision-Making
- Call center environments
Timeline
Personal Banker
Credit Union One
10.2022 - Current
Flight Attendant
Endeavor Air
06.2021 - Current
Warehouse Associate
Amazon Fulfillment Center
09.2020 - 06.2021
Reset Merchandiser
Retail Odyssey (formerly Advantage Solutions)
01.2014 - 03.2020
Bachelor of Arts - Public Relations
Wayne State
Associate of Arts - Liberal Arts
Henry Ford College