Cornelia Miles
Henrico,VA
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
40
40
years of professional experience
Work History
Sale Representative
Verizon Wireless
Richmond, VA
08.2006 - Current
- Developed and maintained relationships with key clients to ensure repeat business.
- Generated new sales leads through cold calling and networking activities.
- maintain metrics and sales compensation
- Service customer needs to continue growing the business
Transport Driver
Virginia Department of Corrections
Richmond, VA
05.2004 - 07.2005
- Provided excellent customer service throughout all stages of delivery process.
- Transport female inmates to their workplace.
- process paperwork to report any incidents
Customer Service Supervisor
Medical College of Virginia Hospitals
Richmond, VA
03.1984 - 04.1995
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Education
High School Diploma -
J Sergeant Community College
Richmond, Virginia06-1982
Skills
- Customer Retention
- Account Management
- Process Improvement
- Client Account Management
- Customer Service
- Competitor research
- Customer Needs Assessment
- Revenue Generation
- Records Management
- Product merchandising and distribution
- Performance Tracking
- Inside and outside sales
- Customer Relations
- Upselling and Cross Selling
- Product and service knowledge
Accomplishments
- 2 Winner's Circle
Languages
English
Professional
Timeline
Sale Representative
Verizon Wireless
08.2006 - Current
Transport Driver
Virginia Department of Corrections
05.2004 - 07.2005
Customer Service Supervisor
Medical College of Virginia Hospitals
03.1984 - 04.1995
High School Diploma -
J Sergeant Community College
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