Cornelia Scott
Ocala,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Vacation Sales Representative
Vacation Innovations
Orlando( Work From Home), FL
01.2023 - 09.2024
- Conducted research on competitive vacation packages and rates.
- Resolved customer complaints in a timely manner.
- Developed customer relationships to facilitate sales.
- Processed payments for customers according to established guidelines.
- Delivered top quality customer service, growing loyal client base.
Corporate Coach
Vacation VIP
Orlando, FL
06.2022 - 10.2022
- Assessed training program effectiveness on a regular basis and improved upon deficient areas.
- Managed recruitment, training, and development for a highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained and mentored numerous new personnel hired to fulfill various roles.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve maximum sales goals.
Reservations Agent
Vacation VIP
Orlando, Fl
06.2019 - 06.2022
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized Systems to input all key data into hotel's database system.
Sales Supervisor
Vacation VIP
Orlando, FL
03.2019 - 06.2020
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
Sales Representative
Vacation VIP
Orlando, FL
06.2016 - 03.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-1996
Skills
- Customer Service
- Inbound and Outbound Calling
- Product Knowledge
- Call Management
- Research
- Credit card payment processing
References
References available upon request.
Timeline
Vacation Sales Representative
Vacation Innovations
01.2023 - 09.2024
Corporate Coach
Vacation VIP
06.2022 - 10.2022
Reservations Agent
Vacation VIP
06.2019 - 06.2022
Sales Supervisor
Vacation VIP
03.2019 - 06.2020
Sales Representative
Vacation VIP
06.2016 - 03.2019
High School Diploma -
Cypress Creek High School
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