Open To Work
Cornelius Deary Jr.
IT & Operation Support
San Diego,CA
Summary
Detail-oriented and customer-focused professional with 7+ years of experience in technical support, data operations, and fast-paced service environments. Skilled in hardware and software troubleshooting, system data management, and delivering high-quality customer support. Proficient in Windows, macOS, Microsoft 365, ticketing systems, and user access management, with exposure to ITIL-based incident management and cloud identity concepts. Demonstrated ability to communicate effectively, multitask under pressure, and resolve issues efficiently while maintaining a positive team environment. Currently pursuing an Associate of Science in Information Systems, seeking Help Desk or IT Support roles.
Skills
- Customer service and support
- Cash handling and POS systems
- Communication and problem solving
- Data entry and accuracy
- Team collaboration
- Time management and multitasking
- Conflict resolution
- Attention to detail
- Workflow optimization
- Systems improvement
Overview
10
10
years of professional experience
Work History
Operations Lead | (Customer & Systems Support)
City Storage Systems
San Diego, CA
11.2022 - 12.2025
- Resolved high-volume customer and partner issues to ensure efficient daily operations.
- Assisted with account access and service requests, guaranteeing timely and accurate resolutions.
- Managed service requests using internal systems, maintaining organized and current records.
- Maintained operational databases for over 20 tenants, minimizing discrepancies and ensuring data integrity.
- Communicated updates clearly with team members and stakeholders to address concerns effectively.
- Supported onboarding processes by guiding users through systems and procedures.
- Coordinated staff and performance standards while assuming leadership for over six months.
- Contributed to site success through attention to detail and delivery of efficient customer-focused service.
Customer Service Associate | Operations Support
Sang Dao Restaurant
San Diego, CA
06.2016 - 05.2020
- Delivered consistent, customer-facing support in a fast-paced environment, addressing requests, resolving issues, and ensuring service accuracy.
- Utilized strong communication and active listening skills to identify customer needs and deliver timely solutions.
- Operated and supported POS systems, ensuring accurate order entry and transaction processing.
- Executed opening and closing duties, managed cash handling, and streamlined workflow coordination.
- Coordinated inventory tracking and restocking to maintain accurate product counts and prevent shortages.
- Performed product quality control checks to ensure operational standards and customer satisfaction.
Education
Associate of Science - Information Systems
12-2026
In Progress
Virtual Experience Projects
- Datacom - Service Desk Job Simulation, Forage, 01/01/26, Performed IT support and incident management tasks for a simulated managed services environment. Applied ITIL-aligned processes to log, categorize, prioritize, and escalate incidents. Diagnosed and resolved a simulated network outage affecting multiple clients. Drafted clear and empathetic user communications during high-impact incidents.
- Datacom - Introduction to Cloud Job Simulation, Forage, 01/01/26, Explored DevOps engineering concepts within a cloud services environment. Registered and configured a cloud application for a hypothetical client - WCD Bank. Created a GitHub Actions workflow to automate application processes.
- Automated Application Tracking System, Notion, 03/01/26, Built an automated job application tracking system to manage application status, recruiter interactions, and interview stages. Integrated Claude AI to extract structured data from emails and generate follow-up actions. Developed workflows to automatically update database records using API integrations and automation tools. Reduced manual tracking effort by automating data entry and status updates across multiple applications.
- Azure Administrator Labs Portfolio, GitHub, https://github.com/corneliusSW20, Completed hands-on Microsoft Azure labs focused on identity, networking, and compute services. Implemented Microsoft Entra ID user and group management with basic automation. Practiced Azure Role-Based Access Control (RBAC), virtual machine deployment, and virtual networking. Documented lab work with step-by-step instructions and screenshots.
Work Preference
Job Search Status
Open to workDesired Job Title
Operations Lead | (Customer & Systems Support)Customer Service Associate | Operations SupportCustomer Service RepresentativeIT TechnicianHelp Desk TechnicianWork Type
Full TimePart TimeSalary Range
20/hr - 60/hrImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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