Hardworking in the customer service/sales field bringing 2+ years in experience. Adaptable and tenacious in handling any challenge. Strong oral and written communication skills. Well organized and attentive to detail with a innate ability to multi-task. Dependable, goal oriented and self motivated to do exceptionally my best. Moreover, Im driven and focused to provide a great customer service experience.
Hi, I’m
Cornelius Williams
Westland,MI
Summary
Overview
14
years of professional experience
Work History
Instaworks Gigs
Catering Server
03.2019 - Current
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Replenished condiments and other supplies at tables and service bars.
- Maintained clean and safe work environment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared dishes and glassware quickly following each course.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Arranged linens and table settings according to seating plan and event theme.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Inspected dishes and utensils for cleanliness.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Processed customer payments to accurately record transactions.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
McDonlads
Cashier
08.2015 - 05.2019
Job overview
- Helped customers navigate applications and in-store technology.
- Answered questions about food allergies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked flexible schedule and extra shifts to meet business needs.
City Of San Jose
Receptionist
06.2011 - 02.2013
Job overview
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
Randstad
Google Tech Lead
01.2009 - 03.2011
Job overview
- Analyzed work to generate logic for new systems, procedures and tests.
- Designed and developed analytical data structures.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Inspected equipment, assessed functionality and optimized controls.
Education
West Valley CollegeSaratoga, CA
No Degree from Music Education
01.2025
University Overview
Skills
- Table Bussing
- Server
- Set Up Procedures
- Tray Passing
- Bank Deposits
- Food Running Skills
- Detailing Equipment
- Customer Service and Data Analyst
- Bartending
- Computer tech skills
Timeline
Catering Server
Instaworks Gigs
03.2019 - Current
Cashier
McDonlads
08.2015 - 05.2019
Receptionist
City Of San Jose
06.2011 - 02.2013
Google Tech Lead
Randstad
01.2009 - 03.2011
West Valley College
No Degree from Music Education
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