Diverse, flexible, hardworking, enthusiastic individual with a history of success in: Customer Relations, Customer Service, Conflict Resolution, Employee Development, Restaurant Operations, Inventory Control, Point-of-Service (POS), Administrative Skills, Word Processing
Overview
19
19
years of professional experience
1
1
Certification
Work History
Protective Services Officer
Constellis
11.2022 - Current
I work 12 hours shifts mostly During access control
I have annual training during the year including ice court shooting. CPR training hand cuffing baton and OC Spray
Protective Security Officer
Golden Services LLC
06.2022 - 10.2022
Managed access control systems effectively, granting or denying entry based on appropriate authorization levels.
Demonstrated excellent conflict resolution skills when dealing with disputes or confrontations among staff members or visitors.
Collaborated with law enforcement agencies during investigations, sharing vital information to resolve cases efficiently.
Streamlined incident reporting process through meticulous documentation and clear communication with supervisors.
Performed random inspections of secured areas, ensuring compliance with established policies and procedures.
Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
Examined doors, windows and gates to verify security.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Monitored CCTV cameras and alarm systems for security breaches.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Wrote detailed reports of all security breaches and investigations.
Special Police Officer
Sam’s Security
01.2022 - 06.2022
SPOs enforce laws, regulations, and established protocols within their jurisdiction.
PatrolSPOs enforce laws, regulations, and established protocols within their jurisdiction.
Patrol & Monitoring:They conduct routine patrols, monitor surveillance systems, and respond to alarms or suspicious activities.
Emergency Response:They respond to emergencies, accidents, or incidents, taking appropriate action to ensure safety and security.
Investigations:They conduct preliminary investigations, gather evidence, and collaborate with other law enforcement agencies as needed.
Traffic Management:In some roles, they may manage traffic flow and assist with accident investigations.
Community Engagement:They may engage in crime prevention initiatives and community outreach programs.
Documentation:They accurately document incidents, investigations, and daily activities.
Armed Officer
Constellis (USPTO Patent & Trade)
07.2020 - 11.2021
Protection & Supervision of all government and worldwide trademarks, patents and property.
Plan and conduct investigations of suspicious activities, security breaches, and crimes on and against U.S. Department of Commerce and U.S. Patent and Trademark Office
Act as first responder to all types of emergencies or volatile situations such as terrorist attacks, hostage/barricaded situations, bomb threats, vehicle accidents, robberies, hazardous material incidents, and other emergencies.
Certified with CPR AED adult and infant, OC/Baton Active VA DCJS Security License firearm endorsement 9mm, DHS Ice qualifications, Active shooting, x-ray, badge training, Active Public Trust
Armed Special Police Officer
Next level Security Services
03.2019 - 07.2020
Controls access to client facility through the admittance process; assists visitors with a legitimate need to gain entry to the facility; screens visitors and client employees in an efficient manner in order to expedite their admittance to the facility.
Monitors entrances and exits; prevents unapproved or unlawful entry; controls entrances, the movement of people and vehicles, and parking; operates a gate and examines vehicle contents; monitors remote entrances using CCTV
Patrols assigned site on foot.
Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations; sets up barriers and signage, and provides direction or information to others.
Prepares logs or reports as required for post; writes or types reports or enters information in a computer using standard grammar; inspects security control logs and takes action as required.
Responds to incidents of fire, medical emergency, bomb threat, flooding water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents or conditions following procedures established for post, by the company, or through training or certification.
Carries out specific tasks and duties of a similar nature and scope as required for the assigned post.
Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
Climb stairs, ramps, or ladders occasionally during shift, run as needed.
Occasionally bend/twist at Waist/knees/neck to perform various duties. Frequent moving and/or lifting heavy objects.
Competencies (as demonstrated through experience, training, and /or testing):
Shift Supervisor/ Special Police Officer
Allied Universal Security Services
05.2013 - 11.2019
Monitor the flow of people and employees and respond in emergency situations.
Surveys assigned areas or properties for illegal activities, suspicious behavior or dangerous situations.
Answer alarms and investigate disturbances.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Circulate among visitors, patrons, and employees to preserve order and protect property. Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Controls traffic by directing drivers.
Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Contributes to team effort by accomplishing related results as needed.
Youth Counselor
DC Summer Youth Program
01.2007 - 01.2011
Worked with adolescents and young children to help them solve problems
Made referrals for any services that would improve a child’s emotional or physical wellbeing.
Helped youth with substance abuse and behavioral problems or to overcome mental and emotional disorders.
Organized activities for children to do outside of the program to enjoy everyday life expenditures devices; in a calm manner directs persons who cause a disturbance to leave the property.
Patrols assigned site on foot.
Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations; sets up barriers and signage, and provides direction or information to others.
Prepares logs or reports as required for post; writes or types reports or enters information in a computer using standard grammar; inspects security control logs and takes action as required.
Maintenance/cashier
McDonald's
01.2009 - 01.2010
Maintained a high standard of customer service during high-volume, fast-paced operations
Communicated clearly and positively with coworkers and management
Mastered point-of-service (POS) computer system for automated order taking
Handled currency and credit transactions quickly and accurately
Followed procedures for safe food preparation, assembly, and presentation
Resolved complaints promptly and professionally
Maintained sanitation, health, and safety standards in work areas
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
Education
High school Diploma -
Cardozo High School
Washington, DC
06.2012
Skills
Microsoft Office - 10 years
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Accomplishments
Supervised team of [Number] staff members.
Documented and resolved [Issue] which led to [Results].
Achieved [Result] through effectively helping with [Task].
Used Microsoft Excel to develop inventory tracking spreadsheets.