Cornell Cozzens
Kissimmee,FL
Summary
Results-driven and known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
12
12
years of professional experience
Work History
Sales Representative
Crate & Barrel Furniture
Orlando, Florida
10.2021 - 05.2026
- Assisted customers with product selection based on their needs and preferences.
- Assisted in the development of customer service procedures and policies.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Participated in team meetings or training sessions when necessary.
- Identified customer needs and provided appropriate solutions.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Analyzed customer feedback data to identify areas of improvement.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Lead International Flight Attendant
National Airlines
Orlando, Florida
05.2016 - 09.2021
- Organized and coordinated international flights for passengers, ensuring safety protocols were followed.
- Interacted with foreign airport personnel, customs officials, immigration officers, and other airline staff when necessary.
- Assisted disabled passengers in getting aboard and disembarking the plane safely.
- Ensured that all passengers had a safe and comfortable journey while adhering to company standards of service excellence.
- Conducted post-flight reviews with the crew to review performance and address any issues encountered during the flight.
- Managed the supply inventory for international flights, ordering additional items as needed.
- Conducted pre-flight briefings with the flight crew to ensure all regulations were adhered to.
- Assisted in training new flight attendants on international travel procedures and policies.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
Department Manager
Hobbly lobby
Kissimmee, Florida
08.2014 - 02.2016
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Developed promotional campaigns to increase brand recognition in target markets.
- Resolved customer complaints and issues promptly and professionally.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Managed budgets effectively by making sure costs stayed within allocated limits.
Education
Associate of Arts - Medical Assisting
Florida Technical College
Orlando, FL06.2016
Skills
Strategic Planning
Performance Management
Marketing
Operations Management
CRM Software
Positive and professional
Cross-Functional Communication
Customer relations specialist
Customer service and retention
Data Entry
Customer Relationship Management (CRM)
Service-driven sales
Timeline
Sales Representative
Crate & Barrel Furniture
10.2021 - 05.2026
Lead International Flight Attendant
National Airlines
05.2016 - 09.2021
Department Manager
Hobbly lobby
08.2014 - 02.2016
Associate of Arts - Medical Assisting
Florida Technical College