CORNELL DE'SHAZER

• Led production teams in high-volume automotive manufacturing
• Diagnosed and repaired vehicle systems including engine, transmission, and electrical
• Implemented lean manufacturing practices to improve efficiency
• Maintained safety standards and coached standardized work procedures
• Collaborated with union representatives to resolve workplace concerns

• Managed inbound and outbound calls to resolve medical billing issues
• Negotiated payment plans and maintained compliance with financial protocols
• Managed collections for high-volume accounts, ensuring timely payments and reducing delinquency rates.
• Collaborated with legal teams to strategize on complex cases requiring litigation or escalated negotiations.

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• Provided technical support for smartphones and PDAs
• Processed payments and resolved customer inquiries across multiple platforms
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Trained new team members on customer service protocols and company software systems.

• Inventory, shift transform, liquor exhaustion, planning, misc. paperwork, direct reports, calculate register at end of shift. Assist bartenders and waitresses if required. Planned all promotional activities. Assisted in finding the sponsors.

• Utilized company resources to make sale quota monthly. Plan, develop and coordinate events and promotional campaigns. Oversee employee training, hiring, development, and coaching. Worked with external partners to deliver solution sales to each client. Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers. Resolved payroll discrepancies. Maintained payroll operations by following policies and procedures.