Destini Duron
San Antonio,TX
Summary
Results-driven asset recovery professional equipped to tackle the challenges and responsibilities inherent in repossession work. Extensive experience in the safe and efficient recovery of assets while ensuring compliance with all relevant regulations. Dependable team collaborator committed to achieving outstanding results and adept at adapting to evolving circumstances. Recognized for exceptional negotiation skills and a consistently professional demeanor, fostering positive interactions in high-pressure situations.
Overview
11
11
years of professional experience
Work History
Repossession Reinstatement Representative
GM Financial
San Antonio, TX
07.2024 - 01.2026
- Executed comprehensive investigations to identify and evaluate collateral for repossession.
- Coordinated interactions with clients to ensure understanding of repossession procedures and current status.
- Managed comprehensive documentation of repossession activities and outcomes.
- Mentored junior staff on repossession protocols and compliance standards.
- Led initiatives to enhance team performance, resulting in improved customer satisfaction ratings.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Debt Collector
GM Financial
05.2019 - 07.2024
- Managed payment collection processes and coordinated deferral arrangements for accounts nearing charge-off status to support financial recovery efforts.
- Utilized advanced skip tracing techniques to identify and track buyers for successful unit recovery.
- Collaborated with towing agents to ensure successful location and acquisition of units.
- Managed collections process for delinquent accounts, ensuring compliance with regulatory standards.
Licensed Insurance Agent
USAA
02.2019 - 04.2019
- Managed inbound call operations for new and existing home and property insurance accounts.
- Reviewed and revised policy terms and benefits based on individual policyholder inquiries.
- Provided exceptional customer service to support members in making well-informed coverage choices.
- Developed personalized insurance plans by assessing client risk factors and financial objectives.
Credit Card Collector
J. P. Morgan Chase
02.2017 - 03.2018
- Managed collection processes across diverse credit card portfolios such as consumer, business, military, Disney, translator-assisted, Mary Kay, and retail accounts. Oversaw account monitoring and coordinated with teams to optimize recovery efforts. Directed resolution strategies to maintain portfolio health and reduce delinquencies.
- Developed and implemented effective negotiation strategies to resolve outstanding debts amicably.
Appointment Setter
The Salt Group (US Tax Recovery Partners)
07.2016 - 01.2017
- Identified and arranged appointments with manufacturing and production companies eligible for state tax incentives, enabling sales representatives to deliver targeted information sessions.
- Managed CRM system to track client interactions and appointment statuses.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
Medical Collections Representative
DataSearch Inc.
07.2015 - 06.2016
- Managed interactions with third-party collectors to recover outstanding medical bills, prioritizing customer satisfaction and service excellence.
- Structured customized payment arrangements and settlements for clients with outstanding balances.
- Guided patients in filing disputes and applying for charity assistance. Helped patients understand necessary documentation and procedures. Supported patients in navigating the application process effectively.
Education
Associate of Arts - Business Administration
Northwest Vista College
High School Diploma -
South San Antonio High School
06-2012
Skills
Expert in service solutions
Skilled in conflict mediation
Analytical problem-solving expertise
Proficient in sales negotiations
Technical troubleshooting expertise
Understanding of telecommunications systems
Committed to enhancing operational efficiency
Data entry proficiency
Customer relations
Timeline
Repossession Reinstatement Representative
GM Financial
07.2024 - 01.2026
Debt Collector
GM Financial
05.2019 - 07.2024
Licensed Insurance Agent
USAA
02.2019 - 04.2019
Credit Card Collector
J. P. Morgan Chase
02.2017 - 03.2018
Appointment Setter
The Salt Group (US Tax Recovery Partners)
07.2016 - 01.2017
Medical Collections Representative
DataSearch Inc.
07.2015 - 06.2016
Associate of Arts - Business Administration
Northwest Vista College
High School Diploma -
South San Antonio High School