Cornell Johnson

• Checking pre-authorizations on file for Providers, and determining if necessary Providers' eligibility and benefits confirmation Verifying if CPT codes and procedure codes require pre-certification
• Searching Insurance Contracts for Member Coverage Details Confirming the Network status of Providers, Searching Medical Policies for coverage clarification
• Making Sure CPT Codes are Valid and Billable Finding Pharmacy Benefits Manager, and specialty pharmacy, and verifying if drugs are covered
• Determining the provider's network status
• Checking medical policies, to confirm coverage, age requirements, and frequency for specific drug usage
• Reviewing drug charts to establish if the drug requires a specialty pharmacy, frequency of use, generic name, and amounts for distribution
• Confirming Coordination of Benefits, effective date, primary & secondary insurance company, or termination date.

• Speaking with COVID-19 patients for The New York Board of Health Documenting the length of symptoms Routing calls to the New York Board Of Health or Triage Nurse Assisting Patients with info for Various Programs for those infected with COVID-19 Assisting with Methods to Disinfect Covid19 infected areas Scheduling Appointments For Orthopedic Specialist At Einstein Hospital in Philadelphia Matching the injured body part with the right specialty Doctor Confirming the patient’s insurance

• Auditing inbound loads Via Container for accuracy and sorting for receiving
• Managing crew of unloaders Moving stacked Products Via Forklift for distribution
• Unloading Products Answered/de-escalated incoming service calls Locating, confirming, and canceling Orders in SAP, And Shopify Rerouting and tracing FedEx orders Handled warranty claims Quality assurance monitoring

• Interfacing, and handling calls of new and existing customers, always poised to give the best customer service experience possible
• Addressing problems, and complaints related to billing, and general inquiry Possessing intimate product knowledge and the ability to cross-sell products and services
• Having the ability to actively and empathetically listen to the customer as to meet their needs
• Employing effective communication skills and proactive, analytical, and creative thinking, as to curtail future problems before they arise

• Visual observation, and recording of Patients' behaviors
• Ensuring safety, and security of the Milieu, or environment
• Emotional Support, fostering therapeutic relationships, and use of interpersonal skills with adolescents
• Ability to exercise control in volatile situations, including verbal and physical confrontations of a highly aggressive nature
• CRISIS PREVENTION INTERVENTION, HANDLE WITH CARE, VERBAL DE-ESCALATION, and CPR Certified.

• Utilized various media outlets, Senators, Mayors, and Chambers Of Commerce, to set up Job Fairs Matched clients with employment Referred customers to partner staff
• Counseled Applicants about job search requirements
• Assisted customers with job registration
• Contacted Potential Employers.

Job Title: Non-Ambulatory Transport Driver

Responsibilities:
- Safely transport wheelchair-bound and other non-ambulatory patients to medical appointments, dialysis clinics, and other healthcare facilities.
- Provide courteous and sensitive assistance to patients during pick-ups, transport, and drop-offs.
- Ensure patient safety by securing wheelchairs and other mobility aids in the vehicle.
- Assist patients in and out of the vehicle, ensuring their comfort and dignity at all times.
- Adhere to scheduled pick-up and drop-off times, ensuring timely transport services.
- Communicate effectively with healthcare facilities to coordinate patient transport.
- Maintain cleanliness and functionality of the transport vehicle.
- Perform regular vehicle inspections to ensure compliance with safety standards.
- Document and report any incidents or issues encountered during transport.

Certifications:
- DOT Physical Verification
- CPR Certified
- Passenger Assistance Safety and Sensitivity (PASS) Certified
- NSC Defensive Driving Course Certified