High-performing sales and service professional with a track record of generating over $1 million in sales at Bearing Distributors. Ranked #1 out of 700 agents at IQor for outstanding customer satisfaction and conversion performance. Experienced across transportation, healthcare, workforce development, and behavioral health with a focus on relationship-building, results-driven outreach, and empathetic communication. Passionate about helping people succeed—whether through access to services, career opportunities, or education.
Hi, I’m
Cornell Johnson
Moncks Corner,SC
Summary
Overview
2025
years of professional experience
Work History
Bearing Distributors[Insert City], SC
Inside Counter Sales Representative
Job overview
- Generated over $1,000,000 in annual sales through strategic client engagement.
- Advised customers on industrial and commercial product applications.
- Managed order processing, inventory, and client relationships to maximize repeat business.
Smart TransportationSummerville, SC
Transport Specialist
06.2024 - 10.2024
Job overview
- Transported patients safely to medical appointments, including those with complex health conditions.
- Provided compassionate, encouraging support, and was regularly requested by name.
- Maintained travel logs, adhered to HIPAA, and ensured client confidentiality.
- Known for emotional intelligence and motivational interactions, ideal for high-touch student or client engagement.
- Business Downsized
Blue Cross Blue Shield of SCColumbia, SC
Customer Service Advocate I
01.2022 - 11.2023
Job overview
- Verified member eligibility, benefits, and coverage while interpreting policies.
- Resolved provider and patient inquiries across multiple systems.
- Maintained HIPAA compliance and ensured clarity on pre-authorizations and claims.
Change Healthcare / McKesson CorpNorth Charleston, SC
Senior Patient Representative
08.2019 - 04.2020
Job overview
- Assisted COVID-19 patients under the NY Board of Health with scheduling and triage.
- Confirmed insurance and matched orthopedic patients with appropriate specialists.
- Informed patients about public health guidelines and support services.
- Laid off due to COVID-19
ZinusSummerville, SC
Auditor / Customer Service Agent
02.2018 - 04.2019
Job overview
- Audited inbound freight, supervised unloading, and operated forklifts.
- Handled Shopify and SAP orders, shipping issues, and quality assurance claims.
- Position Outsourced
IQorNorth Charleston, SC
Senior Customer Service Agent / Sales
02.2015 - 06.2017
Job overview
- Ranked #1 out of 700 agents for conversion rates and customer satisfaction.
- Received top performance bonuses and led internal sales metrics.
- Excelled in cross-selling and customer loyalty development.
Palmetto Summerville BehavioralSummerville, SC
Mental Health Technician
05.2013 - 09.2014
Job overview
- Monitored adolescent patients, de-escalated crises, and ensured safety.
- Trained in CPR, Crisis Prevention Intervention, and 'Handle With Care.'
- Built therapeutic rapport promoting emotional regulation and behavior change.
SC Employment Security CommissionCharleston, SC
Case Manager / Employment Recruiter
05.2009 - 09.2010
Job overview
- Coordinated high-volume job fairs and workforce placement events.
- Matched clients to employers, organized resume workshops, and job readiness coaching.
- Delivered a record-setting 80 hires in a single day for the hotel industry.
- Built employer partnerships and streamlined candidate pipelines.
- Temporary Grant-Funded Position
Education
Berkeley High SchoolMoncks Corner, SC
High School Diploma
06-1986
University Overview
Skills
- Customer Relations & Retention
- Inside/Outside Sales
- Transportation & Logistics
- Patient & Client Support
- Career Counseling & Workforce Placement
- Crisis Management & Behavioral Health
- HIPAA Compliance
- B2B and B2C Communication
Timeline
Transport Specialist
Smart Transportation
06.2024 - 10.2024
Customer Service Advocate I
Blue Cross Blue Shield of SC
01.2022 - 11.2023
Senior Patient Representative
Change Healthcare / McKesson Corp
08.2019 - 04.2020
Auditor / Customer Service Agent
Zinus
02.2018 - 04.2019
Senior Customer Service Agent / Sales
IQor
02.2015 - 06.2017
Mental Health Technician
Palmetto Summerville Behavioral
05.2013 - 09.2014
Case Manager / Employment Recruiter
SC Employment Security Commission
05.2009 - 09.2010
Inside Counter Sales Representative
Bearing Distributors
Berkeley High School
High School Diploma