Cornell Worlds
Camden,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Home Depot
08.2021 - Current
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Sought ways to improve processes and services provided.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
Production Coordinator
IFL Media Resources LLC
11.2019 - Current
- Provide Videography and Photography services for clients.
- Produce finished media products for clients.
- Collaborated with production team to support effective resource allocation.
- Monitored and tracked progress of all production tasks for on-time delivery.
Customer Service Representative
Telepoint Communications INC.
04.2017 - 07.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - General Studies
Rowan University
Glassboro, NJ12.2023
Associate of Science - Liberal Arts And General Studies
Camden County College
Blackwood, NJ06.2022
Skills
- Customer Service
- Telephone Etiquette
- Process Optimization
- Problem Resolution
- Conflict Mediation
- Scheduling
- Client Relations
- Reading Comprehension
Timeline
Customer Service Specialist
Home Depot
08.2021 - Current
Production Coordinator
IFL Media Resources LLC
11.2019 - Current
Customer Service Representative
Telepoint Communications INC.
04.2017 - 07.2021
Bachelor of Arts - General Studies
Rowan University
Associate of Science - Liberal Arts And General Studies
Camden County College