Cornilla Johnson

• Performed detailed security assessments to ensure safety and compliance with industry standards.
• Collaborated with law enforcement to address security concerns and enhance safety measures.
• Evaluated and directed passenger flow to maintain strict compliance with TSA regulations and uphold operational standards.
• Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
• Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
• Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
• Supported federal law enforcement investigations by providing detailed incident reports and evidence collection.

• Delivered mail and packages efficiently across designated routes, ensuring timely service to customers.
• Maintained accurate records of deliveries and pickups, enhancing operational efficiency and accountability.
• Operated delivery vehicles safely while adhering to traffic regulations and postal policies.
• Provided excellent customer service by addressing inquiries and resolving issues related to mail delivery.

• Drive buses on assigned routes and schedule
• Ensured passenger safety and comfort throughout transportation
• Adhere to traffic laws and company policies
• Assisted passengers with inquiries and delivered exceptional customer service during operations
• Assisted passengers with inquiries, providing exceptional customer service during daily operations.
• Maintained bus cleanliness and reported maintenance issues promptly
• Reported delays and incidents to dispatchers to maintain operational efficiency. and other drivers via radio or phone to report delays, accidents, or other incidents

• Followed department process for room cleaning and discharge inspections to meet cleanliness standards.
• Met discharge, daily room cleaning, and assigned area turnaround times, facilitating efficient operations and maintaining high-quality service delivery.
• Interacts in a positive, professional manner with patients, family and staff. Actively leads/participates in meetings and huddles and contributes to a dynamic, team focused work unit to achieve optimal results.
• During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment.
• Performs safety checks and ensures regular maintenance of all major housekeeping equipment.

• Transported, picked up and dropped off seniors and disabled passengers to and from doctor's appointments and grocery stores
• Responsible for reporting any missed functions on the bus
• Promoted a safe environment for passengers by adhering to safety regulations throughout transportation.
• Picked up 15-20 passengers daily, providing reliable transportation

• Lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, ensuring on-time connections by guiding incoming and departing aircraft from gate positions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Lift and load baggage onto carts, ensuring timely delivery of each bag to its destination.
• Operate baggage scanners and computers, routing baggage and cargo accurately to passengers' destinations.

• Allocated work duties to team members based on operational needs and individual strengths
• Schedule and supervise deep cleaning and any other projects
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Managed and trained room attendants and team members to uphold performance standards and enhance service quality
• Oversaw maintenance of equipment to guarantee operational efficiency

• Performed housekeeping tasks, changing sheets, arranging towels, restocking supplies, vacuuming, dusting, and rearranging rooms after guest check-out to ensure cleanliness and guest satisfaction
• Assist with laundry management, including washing, drying, ironing and sorting linen
• Clean, disinfect and store all equipment at the end of the shift
• Cultivate supportive relationships with team members and visitors
• Handle calls regarding housekeeping problems, such as spills and broken glass

• Assisted patients with personal hygiene, dressing, and bathing to maintain dignity and comfort.
• Provided basic health care services, including checking vital signs and administering prescribed medications to support patient health.
• Supported a clean and comfortable environment through routine housekeeping activities.
• Arranged reliable transportation to facilitate patient access to essential services.
• Working with a nurse, personal care aide, CNA, nurse aide, nursing assistant, and other caregivers and in-home care professionals.

Computer System Institute (CSI)

Customer Service Specialist Program

Chicago IL 2003-2005

• Awarded