Corniqua Hodge
Hopewell,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walmart
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Security Guard
Swanson services
06.2019 - 08.2022
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
Packer
Randstad
01.2022 - 03.2022
- Packed merchandise into boxes and containers in preparation for safe shipment
- Arranged items on pallets according to size and weight
- Operated hand trucks, pallet jacks, and forklifts to move materials
- Accomplished production goals by working with speed and accuracy.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
Fraud Investigator
Astra Corporation
10.2021 - 12.2021
- Input information regarding fraud investigations into detailed reports for submission to clients
- Handled and resolved merchant problem escalations and chargebacks
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
Customer Service Representative
Qualified Staffing Services
06.2021 - 07.2021
- Used computer-aided telephone interviewing system to record data
- Coded and inputted survey results accurately to maintain data integrity
- Listened intently and objectively to accurately code responses
- Communicated survey procedures and objectives to interviewees.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Data Entry Clerk
Express Professionals
10.2020 - 12.2020
- Identified and corrected data entry errors to prevent duplication across systems
- Proofread documents and edited materials to correct grammar and spelling mistakes
- Collected, labeled, and stored lab samples according to laboratory specifications
- Unloaded, unpacked, and routed incoming specimens by toe to different staging areas for further processing
- Adhered to safety procedures when handling specimens and working in the laboratory
- Followed laboratory guidelines for handling biological specimens.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
Custodial Worker
SC Services For Education
09.2016 - 03.2018
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Enhanced safety measures by promptly addressing spills and hazards with proper signage and cleaning techniques.
- Performed routine maintenance on custodial equipment, ensuring optimal performance and longevity.
- Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
- Assisted in the setup and breakdown of event spaces, contributing to successful events at the facility.
Education
High School Diploma -
Armstrong High School
Richmond, VA06.2016
Skills
- Problem Solving Skills
- Product Knowledge
- Scheduling
- Data Entry
- Critical Thinking Skills
- Paperwork Processing
- Filing
- Customer Service
- Communication Skills
- Teamwork
- Attention to Detail
- Active Listening
- Time Management
- Prioritizing
Timeline
Customer Service Representative
Walmart
11.2022 - Current
Packer
Randstad
01.2022 - 03.2022
Fraud Investigator
Astra Corporation
10.2021 - 12.2021
Customer Service Representative
Qualified Staffing Services
06.2021 - 07.2021
Data Entry Clerk
Express Professionals
10.2020 - 12.2020
Security Guard
Swanson services
06.2019 - 08.2022
Custodial Worker
SC Services For Education
09.2016 - 03.2018
High School Diploma -
Armstrong High School
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