Cornisha Jackson
Jacksonville,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Amazon Remote
09.2024 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Conduct proper investigation to ensure timely and successful delivery of solutions according to client needs.
Collections Specialist
Honeywell Intelligrated
04.2021 - 09.2024
- Achieved top 20% of calls
- Excelled in call quality for 6+ months
- Processed customer payments and exceptions in a timely and accurate manner
- Collected on defaulted business loans
- Trained Management in collection protocols
- Prepared customer contracts for payment processing, reviewed policies within contract.
- Prepared collection notices (notice of default, Notice to cure, Demand letters, PG demand letters)
- Conducted skip searches for customers who were no longer in business, Completed a full investigation.
- Assigned as the go-to person to guide and support new hires throughout their onboarding process
- determined eligibility for services or benefits.
Customer Service Representative
Kelly Services Remote
11.2018 - 04.2021
- Reviewed loan documentation ensuring accuracy with name, addresses, signatures, and dates
- Processed payroll verification for potential customers applying for a loan
- Reviewed 1065-K1s, 941, and 944 tax documentations for accuracy
- Conducted data entry and calculations pulled from documentation submitted for loan approval
- Reviewed failed applications to ensure customers did not resubmit the same documents that were rejected
- Skip traced information to ensure the information provided on the application was accurate
Education
High School Diploma -
Terry Parker High School
06-2017
Skills
- Customer service
- Fast-paced environment
- Teamwork
- Document processing
- Processing loan applications
- Exceptional communication skills
- Microsoft Office
- Leadership
- Customer relationship management (CRM)
- Records handling
- Interview techniques
Timeline
Customer Service Representative
Amazon Remote
09.2024 - Current
Collections Specialist
Honeywell Intelligrated
04.2021 - 09.2024
Customer Service Representative
Kelly Services Remote
11.2018 - 04.2021
High School Diploma -
Terry Parker High School