Summary
Overview
Work History
Skills
Education
Timeline
Additional Information
Publications
Publications
Generic
Sandrea Covington

Sandrea Covington

Re-Entry Program Manager
Goodlettsville,TN

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience

Work History

Job Readiness Program Manager

Dream Streets
Nashville, Tennessee
12.2022 - Current
  • Strategic planning and implementation of curriculum and resources for justice involved individuals returning back into society.
  • Collaborates with partners from local public agencies to coordinate services that support reentry efforts into the community.
  • Assists in developing grant proposals to secure funding for additional reentry services offered through the organization.
  • Administers monthly allocated stipends ensuring that compliance requirements has been met.
  • Collect and analyze data utilizing Google spreadsheets to maintain grant program documentation.

TDHS Re-Entry Program Coordinator

DEPT. OF HUMAN SERVICES-CHILD SUPPORT DIVISION
NASHVILLE, TN
01.2021 - 12.2022
  • Participated in outreach events designed to promote awareness of available reentry services within the community.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to program operations.
  • Supported clients in navigating the child support system by providing advocacy services.
  • Collaborated with partners from local public agencies to coordinate services that support reentry efforts into the community.
  • Maintained accurate case records and documentation according to agency guidelines.

CSPED Site Manager

DEPT. OF HUMAN SERVICES-CHILD SUPPORT DIVISION
NASHVILLE, TN
06.2013 - 12.2020
  • Successfully managed a federally funded grant program known as CSPED-Child Support Non-Custodial Parent Employment Demonstration.
  • Responsible for building an ongoing rapport with clients that are Court ordered to pay child support while providing individual case management.
  • Facilitated stakeholder meetings as needed.
  • Instrumental in helping increase the overall employment rate for the CSPED clients and the overall collection of child support.
  • Served on the Inmate Initiative team.
  • Maintained data reports and files for the 150+ clients served.

Child Support Liaison

PROJECT RETURN
NASHVILLE, TN
04.2012 - 06.2013
  • Conducted presentations to provide education and information about child support to inmates, State agencies, non-profits, and other local groups.
  • Provided excellent individual case management to 500+ clients.
  • Assisted inmates with obtaining D.N.A. Orders.
  • Developed ongoing relationships with community outreach programs that targeted those with criminal backgrounds.
  • Instrumental in increasing the revenue of total child support collected.

Program Specialist

POLICY STUDIES D/B/A YOUNG WILLIAMS CHILD SUPPORT SERVICES
NASHVILLE, TN
10.2007 - 04.2012
  • Successfully managed a seven-person morale team responsible for driving performance and increasing morale within the office.
  • Drafted legal petitions to set, modify, and enforce child support obligations and calculated child support arrears to make sure the back support was accurate.
  • Responsible for maintaining a caseload of up to 1600 clients.
  • Provided child support presentations to local Child Support Grant Program clients.
  • Instrumental in increasing the overall collections of child support.

Skills

  • Strategic Planning
  • Partnership Development
  • Quality Assurance
  • Attention to Detail
  • Process Improvement
  • Team training and development
  • Program Leadership
  • Problem-Solving
  • Customer Service

Education

Criminal Justice -

Tennessee State University
05.2010

Timeline

Job Readiness Program Manager

Dream Streets
12.2022 - Current

TDHS Re-Entry Program Coordinator

DEPT. OF HUMAN SERVICES-CHILD SUPPORT DIVISION
01.2021 - 12.2022

CSPED Site Manager

DEPT. OF HUMAN SERVICES-CHILD SUPPORT DIVISION
06.2013 - 12.2020

Child Support Liaison

PROJECT RETURN
04.2012 - 06.2013

Program Specialist

POLICY STUDIES D/B/A YOUNG WILLIAMS CHILD SUPPORT SERVICES
10.2007 - 04.2012

Criminal Justice -

Tennessee State University

Additional Information

  • 4 DX certified (4 Disciplines of Execution, Franklin Covey)
  • Served on the Inmate Initiative team for the State of TN (travel to various correctional institutions educating inmates on child support)
  • DHS Change Agent 3.0 (Leadership Committee)
  • 2020 DHS Mentee participant
  • Selected to serve as DHS CQI Champion
  • Served as a DHS Diversity & Equity Champion
  • Served on the Domestic Violence Committee

Publications

  • 2016 Sustainability Presentation for CSPED at the Office of Child Support Enforcement in Washington D.C.
  • 2015 Power Point Presentation for CSPED at the Office of Child Support Enforcement in Washington D.C. sharing why my program is so successful!
  • 2013 National Child Support Enforcement Webinar Committee Member as well as the Moderator for Publication: “Web Talk: Right Sizing Support Orders for Inmates” - http://www.ncsea.org/event/web-talk-right-sizing-support-orders-for-inmates/
  • 2012 National Child Support Enforcement Association Member

Publications

  • 2016 Sustainability Presentation for CSPED at the Office of Child Support Enforcement in Washington D.C.
  • 2015 Power Point Presentation for CSPED at the Office of Child Support Enforcement in Washington D.C. sharing why my program is so successful!
  • 2013 National Child Support Enforcement Webinar Committee Member as well as the Moderator for Publication: “Web Talk: Right Sizing Support Orders for Inmates” - http://www.ncsea.org/event/web-talk-right-sizing-support-orders-for-inmates/
  • 2012 National Child Support Enforcement Association Member

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Sandrea Covington Re-Entry Program Manager