Summary
Overview
Work History
Education
Skills
Affiliations
Security Clearance: TS/SCI
Interests
Timeline
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Corran Gallaway

Buda,TX

Summary

Results-driven IT professional with extensive experience in maintaining and securing information systems. Proven ability to troubleshoot hardware and software issues, ensuring optimal system performance. Strong expertise in network configuration and customer service, contributing to effective team collaboration and operational success.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Oriellys Auto Parts
02.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Navy Information System Technician

United States Navy
05.2020 - Current
  • - Implemented and maintained information systems, ensuring seamless communication and data security.
  • - Troubleshot hardware and software issues, providing timely solutions to sustain operational efficiency.
  • - Conducted routine maintenance, upgrades, and patch management for computer systems and networks.
  • - Collaborated with cross-functional teams to support naval missions and exercises.
  • Rating: IT

IT Help Desk Technician

GTS Technology Solutions
06.2024 - 08.2024
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.

Education

High School Diploma -

Kingwood Park High School
Kingwood, TX
05-2018

Associate of Science - Computer Programming

Austin Community College
Kyle, TX
12-2027

Skills

  • Network administration
  • Hardware and software troubleshooting
  • Communication systems management
  • System upgrades and maintenance
  • Cryptographic equipment operation
  • Information assurance
  • Help desk support
  • Team collaboration
  • Training and development
  • Operating systems: Windows, Linux
  • Networking: TCP/IP, LAN/WAN
  • Software proficiency: Microsoft Office Suite, military software
  • Security tools expertise
  • Python programming

Affiliations

- Member, U.S. Navy Information System Technician Association

Security Clearance: TS/SCI

I currently hold a TS/SCI clearance that the navy is keeping active due to my contract in the reserves.

Interests

  • Coding and Programming
  • Video Gaming
  • Video Game Design

Timeline

Delivery Driver

Oriellys Auto Parts
02.2025 - Current

IT Help Desk Technician

GTS Technology Solutions
06.2024 - 08.2024

Navy Information System Technician

United States Navy
05.2020 - Current

High School Diploma -

Kingwood Park High School

Associate of Science - Computer Programming

Austin Community College

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