Romel Casillas
Santa Clara,CA
Summary
Competent IT Support Technician well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously (or with a team) to troubleshoot and fix concerns.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Delivery Driver
08.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Service Agent
Enterprise Holdings
10.2018 - 08.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Removed stains on carpeting and sprayed interior with air freshener.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Vacuumed interiors of vehicles to remove dirt and debris.
Battery Service Technician
AAA Roadside Assistance
03.2015 - 09.2018
- Investigated customer complaints to identify cause of malfunctions.
- Performed lockouts (obtaining keys from a locked vehicles), gas delivery, spare tire installation, jumpstart's, and escalated to tow if needed by member.
- Provided AAA Battery Service to members who encountered no start ups or other battery related issues. I would test the battery for malfunction and if it came back as a "bad" battery I would select from a number of different batteries from my company provided truck to install. I would then collect payment from the member
- Retained accurate records of purchases, titles and sales.
Painter
Ray Tech Professional Painting
05.2013 - 01.2014
- Painted surfaces using brushes, spray guns, and paint rollers.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
Education
H.S Diploma -
College Preparatory and Architecture Academy
01.2009
Skills
- Customer Service
- Virtualization technologies
- Network maintenance
- System performance optimization
- Application installations
- Security patching
- Network troubleshooting
- Data recovery
- Troubleshooting and Diagnostics
- Network administration
Certification
- CompTIA ITF+ - Computing Technology Industry Association. 03/2025
- Google IT Support Professional Certificate - Google. 04/2021
Timeline
Delivery Driver
Amazon Delivery Driver
08.2019 - Current
Service Agent
Enterprise Holdings
10.2018 - 08.2019
Battery Service Technician
AAA Roadside Assistance
03.2015 - 09.2018
Painter
Ray Tech Professional Painting
05.2013 - 01.2014
H.S Diploma -
College Preparatory and Architecture Academy
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