Correne KNOX
Lawrence,KS
Summary
Dynamic professional with a rich background in client services and digital marketing. Proven ability to drive customer satisfaction through effective relationship management and targeted marketing initiatives. Actively pursuing opportunities in customer success and e-commerce to leverage skills in enhancing client engagement and loyalty.
Overview
13
13
years of professional experience
Work History
FREELANCE PHOTOGRAPHER
SELF EMPLOYED
Chicago, IL
10.2016 - Current
- Orchestrated end-to-end client relationships from inquiry through final delivery of projects.
- Developed creative visuals such as shot lists and mood boards tailored to client objectives.
- Produced high-quality visual content using Adobe Lightroom and Photoshop for consistent branding.
- Coordinated logistics for scheduling, contracts, invoicing, and communications to ensure seamless project execution.
- Executed multi-channel marketing strategies across social media, websites, and email campaigns to enhance client engagement.
- Generated promotional content designed to attract new clients while encouraging repeat business.
- Tracked leads and revenue using digital tools for comprehensive project oversight.
- Maintained organized digital archives for efficient retrieval of assets and comprehensive client history.
PHOTOGRAPHER
SHOOTT
Chicago, IL
11.2023 - 09.2026
- Conducted on-location portrait sessions specializing in lifestyle and branding photography.
- Guided clients throughout photography process to ensure professionalism and comfort.
- Adapted swiftly to changing lighting conditions, client needs, and production requirements.
- Upheld visual quality and brand standards across client galleries, reinforcing brand identity.
- Coordinated multiple appointments, ensuring timely delivery of projects to meet client expectations.
- Facilitated client communication and scheduling through internal digital platform to enhance client experience.
RETAIL SALES ASSOCIATE
DR. MARTENS
Chicago, IL
05.2024 - 03.2026
- Utilized needs-based selling techniques to identify customer preferences and recommend tailored products.
- Educated customers on product features and policies to facilitate informed purchasing decisions.
- Resolved customer inquiries through active listening and tailored communication strategies.
- Managed multiple customer requests simultaneously, ensuring accurate and timely service.
- Processed transactions efficiently, maintaining accurate records within POS systems.
- Cultivated customer loyalty through personalized service and in-depth product knowledge.
- Collaborated with team members to uphold an organized sales environment and achieve business objectives.
SERVER / BARTENDER / BARISTA / RESTAURANT OPERATIONS
VARIOUS CHICAGO LOCATIONS
Chicago, IL
10.2017 - 04.2024
- Delivered exceptional customer service in high-volume restaurant, bar, café, and live-event settings.
- Managed multiple customer requests simultaneously, ensuring accurate order fulfillment and professional service.
- Handled customer inquiries, provided tailored recommendations, and resolved issues to enhance customer satisfaction.
- Collaborated with kitchen, bar, and front-of-house teams to ensure timely service and seamless guest experiences.
- Processed cash and card transactions efficiently using POS systems.
- Maintained organized workspaces while prioritizing tasks in fast-paced environments.
BUYER / CASHIER
BUFFALO EXCHANGE
Chicago, IL
07.2021 - 12.2022
- Evaluated merchandise based on style, quality, trends, and market demand to optimize product offerings.
- Streamlined clothing selection and pricing to meet daily inventory needs.
- Designed seasonal store displays and visual merchandising strategies.
- Created educational style presentations for the team on current fashion trends.
- Provided support to customers in an organized and engaging sales environment.
NANNY / CAREGIVER
INDEPENDENT EMPLOYER
Chicago Area, IL
01.2014 - 09.2022
- Supervised daily activities and ensured safety for children in a home setting.
- Prepared nutritious meals and snacks according to dietary needs of children.
- Coordinated daily schedules, routines, and responsibilities to ensure personalized care.
- Facilitated ongoing communication with families to address schedules, needs, and progress.
- Built trust-based relationships through active listening, clear communication, and dependable support.
- Modified communication style to effectively engage with diverse individuals. to different personalities, needs, and situations.
RECEPTIONIST
CHARLES IFERGAN SALON
Chicago, IL
01.2018 - 03.2020
- Coordinated daily appointment scheduling for 10 stylists, 10 colorists, and 1 makeup artist to optimize client flow.
- Managed incoming phone calls and inquiries, ensuring efficient communication and timely message recording.
- Communicated with clients about appointments, services, products, and tailored recommendations.
- Delivered personalized customer experiences to salon clientele, enhancing satisfaction and loyalty.
- Processed cash and credit card transactions with accuracy to ensure efficient operations.
- Maintained comprehensive knowledge of products and services to offer relevant advice.
- Streamlined administrative tasks and customer service in a high-paced environment to enhance overall client experience.
Education
Bachelor of Science - Business Marketing
UNIVERSITY OF ILLINOIS CHICAGO
05-2027
Skills
- Customer & Business:
Customer Support Client Relationship Management Issue Resolution Needs Assessment Problem Solving Project Coordination - Marketing & Content:
Digital Marketing Content Creation Social Media Marketing Copywriting Visual Storytelling
- Technology:
CRM Google Workspace Canva Adobe Creative Cloud Figma Calendly
Timeline
RETAIL SALES ASSOCIATE
DR. MARTENS
05.2024 - 03.2026
PHOTOGRAPHER
SHOOTT
11.2023 - 09.2026
BUYER / CASHIER
BUFFALO EXCHANGE
07.2021 - 12.2022
RECEPTIONIST
CHARLES IFERGAN SALON
01.2018 - 03.2020
SERVER / BARTENDER / BARISTA / RESTAURANT OPERATIONS
VARIOUS CHICAGO LOCATIONS
10.2017 - 04.2024
FREELANCE PHOTOGRAPHER
SELF EMPLOYED
10.2016 - Current
NANNY / CAREGIVER
INDEPENDENT EMPLOYER
01.2014 - 09.2022
Bachelor of Science - Business Marketing
UNIVERSITY OF ILLINOIS CHICAGO