Anthony Corrente
MANALAPAN
Summary
Hardworking account manager who's been at the same location for 16 years, working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Solid background in managing client relationships and ensuring optimal security solutions. Strengths include strong problem-solving skills, effective communication abilities, and deep knowledge of security protocols. Notable contributions include successful account retention through strategic management and development of custom-tailored security plans to meet unique client needs.
Overview
15
15
years of professional experience
Work History
Account Manager
Colonial Security Services @ETS
Princeton
12.2023 - Current
- Managed client accounts to ensure satisfaction and address concerns promptly.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Developed long-term relationships with clients for enhanced service delivery.
- Collaborated with teams to create tailored security solutions for clients.
- Conducted regular meetings to review account status and service effectiveness.
- Analyzed client feedback to recommend improvements in service offerings.
- Resolved client issues swiftly, ensuring minimal disruption to services provided.
- Coordinated training sessions for clients on new security technologies.
- Assisted clients in understanding security systems and protocols effectively.
Security Command Center Manager
Metro One @ ETS
Ewing
12.2010 - 12.2023
- Oversaw day-to-day business operations, including monitoring employee performance and resolving operational problems in different states and countries.
- Completed accurate reports, incident reports and paperwork necessary for successful center operations.
- Customer service and receptionist skills.
- Dispatched 911 calls for medical emergencies.
- Maintained optimal employee coverage for business needs with well-prepared team schedules.
- Uphold standards by keeping facility well-maintained, clean, and safe for all visitors.
- Supervised daily operations to ensure efficient center functionality.
- Managed staff scheduling to optimize workforce allocation and coverage.
- Developed operational procedures for improved service delivery and compliance.
- Facilitated communication between departments to streamline processes and resolve issues.
- Monitored safety protocols to ensure a secure working environment for all employees.
- Resolved conflicts between customers and staff members in a professional manner.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Education
Strictly Business / Leadership Training For Managers - Dale Carnegie
Dale Carnegie
Jersey City, NJ01-2024
High School Deploma -
Howell High School
Howell, New Jersey06.2010
Skills
- Lenel
- Genetic system
- Communication
- First aid responder
- Writing Reports
- Investigations
- Customer Service
- Computers
- Customer Satisfaction
- Operating Systems
- Resolving Issues
- Team Player
- Client account management
- Security solutions development
- Contract negotiation
- Incident reporting
- Conflict resolution
- Effective communication
- Customer relationship management
- Client relationship management
- Security systems knowledge
- Operations oversight
- Team collaboration
Timeline
Account Manager
Colonial Security Services @ETS
12.2023 - Current
Security Command Center Manager
Metro One @ ETS
12.2010 - 12.2023
Strictly Business / Leadership Training For Managers - Dale Carnegie
Dale Carnegie
High School Deploma -
Howell High School