Correy Griffin
Omnicom
ATLANTA,GA
9
years of professional experience
Operations Manager with 9+ years of experience in analytics, inventory, and team leadership. Known for streamlining workflows, improving productivity, and building strong client relationships that support measurable operational results.
Work History
Operations Manager (Inventory & Analytics)
2 Years 3 Months- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Built reporting dashboards to provide leadership visibility into performance and workload.
- Coordinated resource planning and staffing assignments across multiple account teams.
- Streamlined operational processes to improve consistency, accuracy, and turnaround time.
Client Success Manager
5 Years 1 Month- Trained account support staff on client standards, communication practices, and escalation protocols.
- Streamlined communication between clients and internal teams for smoother project execution.
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
- Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reviewed client requirements and translated feedback into actionable updates for internal operations.
Forecast Analyst
2 Years 1 Month- Assessed risks associated with potential supply disruptions, recommended appropriate contingency plans as needed.
- Enhanced inventory efficiency with consistent monitoring and adjustment of the forecasting model.
- Developed customized reporting tools for improved visibility into key performance metrics.
- Collaborated closely with supply chain teams to ensure timely product availability based on projected sales demands.
Education
Bachelor of Arts - Communications (Minor in Marketing)
Skills
Data analytics
Performance reporting
Operations management
Project management
Process improvements
Customer service
Team leadership
Problem-solving
Inventory management
Client relationships
Jira
Microsoft Excel
PPT
Word
PowerBI
Timeline
Operations Manager (Inventory & Analytics)
Omnicom
07.2024 - CurrentRead More
Client Success Manager
Integrated Merchandising Solutions
05.2019 - 06.2024Read More
Forecast Analyst
Integrated Merchandising Solutions
04.2017 - 05.2019Read More
Georgia State University
Bachelor of Arts from Communications (Minor in Marketing)
Read More