Ryley Watson
Denver,CO
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
15
15
years of professional experience
Work History
Senior Manager, Operations and Analytics
Zillow Group
03.2018 - 12.2024
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Server
Purgatory Wine Cellars
01.2017 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Senior Manager, Customer Care
Zillow Group
06.2016 - 02.2018
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Senior Account Manager
Zillow Group
06.2013 - 05.2016
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
Delivery Driver
Dominos Pizza Inc.
11.2009 - 05.2013
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Education
Bachelor of Arts - Communications
Chapman University
Orange, CA05-2013
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Data-driven decision making
- Documentation and reporting
- Operations planning
- Data analytics
- Organizational improvement
- Budget oversight
- Resource allocation
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
Timeline
Senior Manager, Operations and Analytics
Zillow Group
03.2018 - 12.2024
Server
Purgatory Wine Cellars
01.2017 - 06.2022
Senior Manager, Customer Care
Zillow Group
06.2016 - 02.2018
Senior Account Manager
Zillow Group
06.2013 - 05.2016
Delivery Driver
Dominos Pizza Inc.
11.2009 - 05.2013
Bachelor of Arts - Communications
Chapman University
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