Corriana Crumpton
Augusta,GA
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 4 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
4
4
years of professional experience
Work History
Centralized Scheduling Specialist
AU Health Systems, Inc.
07.2023 - Current
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated care among multiple departments, facilitating seamless patient experiences across various specialties within practice.
- Contributed to development and implementation of call center initiatives aimed at improving patient experiences and overall operational efficiency.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Call Center Representative
Liveops
01.2022 - 07.2023
- Negotiated pricing and payment terms with customers when possible to close deals.
- Executed outbound 90 calls and converted 80% of calls into sales.
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
Call Center Representative
Arise Virtual Solutions Inc.
01.2022 - 07.2023
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Mentored new hires on best practices, policies, and procedures while providing ongoing guidance and support during their onboarding process.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Patient Access Specialist
R1 Rcm
11.2019 - 12.2020
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Providing excellent customer service by promptly answering patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL02.2021
No Degree - Patient Access Specialist
Indiana University - Purdue University Indianapolis
Indianapolis, IN01.2018
High School Diploma -
Pike High School
Indianapolis, IN06.2014
Skills
- Relationship Building
- Patient Relations
- Database Maintenance
- Service Upselling
- Performance monitoring
- Health Information Access Management
- Medical Services Administration
- Safety Monitoring
- Insurance Verification
- Administrative Functions
Timeline
Centralized Scheduling Specialist
AU Health Systems, Inc.
07.2023 - Current
Call Center Representative
Liveops
01.2022 - 07.2023
Call Center Representative
Arise Virtual Solutions Inc.
01.2022 - 07.2023
Patient Access Specialist
R1 Rcm
11.2019 - 12.2020
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
No Degree - Patient Access Specialist
Indiana University - Purdue University Indianapolis
High School Diploma -
Pike High School
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