Results-driven General Manager with extensive experience in the hospitality, food and beverage, and real estate industries. Adept at team leadership, process improvement, and ensuring top-tier customer satisfaction. Proven ability to develop and implement effective training programs, optimize service standards, and enhance operational efficiency. Passionate about creating a positive customer experience while driving revenue growth and employee engagement. Developed strong negotiation and financial analysis skills in fast-paced brokerage environment, excelling in client relationship management and market analysis. Seeking to transition into new field where these transferrable skills can drive success and innovation. Adept at understanding client needs and delivering tailored solutions to meet diverse objectives.
Customer Service Excellence
Schedule management
Coaching and mentoring
Problem-solving
Problem-solving
Team Leadership & Training