Heather McGinnis
Clementon
Summary
Dynamic real estate professional with established expertise at HomeKey Real Estate Group, specializing in client relationship management and strategic planning. Spearheaded innovative marketing strategies, significantly boosting lead generation and sales. Proficient in team leadership and negotiation, cultivating robust networks to optimize client satisfaction and investment returns.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Team Manager | Realtor Associate
HomeKey Real Estate Group
02.2020 - Current
- Developed and implemented innovative strategies for marketing real estate properties, including web-based and print media
- Developed strong relationships with clients in order to properly identify their needs and maximize their return on investment
- Collaborated with other real estate agents to network and provide the best service possible
- Maintained detailed records of all transactions and client interactions for future reference
- Managed a team of real estate agents to ensure that daily activities were completed to a high standard
- Developed and maintained relationships with clients and other industry professionals
- Conducted training sessions for new agents and assisted in the onboarding process
- Monitored real estate trends and negotiated deals with clients
- Developed marketing plans and implemented campaigns to increase leads and sales
- Developed and maintained a database of clients to track progress and business performance
- Prepared monthly reports detailing team performance and business results
- Assisted clients in locating suitable properties and negotiating purchase terms
- Met and communicated with potential buyers and sellers to discuss property needs and market conditions
- Conducted open houses and other public events to promote the properties and services of the company
- Utilized online resources and social media to reach prospective buyers and sellers
Assistant Store Manager
lululemon athletica
10.2011 - 11.2017
- Responsible for managing day-to-day operations of the store, including sales, customer service, staff training and development, and inventory control
- Maintained operational and financial records, including weekly sales reports, and monthly budget forecasts
- Managed store merchandise, ensuring product availability and appropriate inventory levels
- Trained and coached employees on product knowledge and customer service techniques
- Monitored store performance and evaluated employee performance on a regular basis
- Responsible for recruiting, hiring, and onboarding of retail staff
- Executed managerial duties such as employee scheduling, customer service, and inventory management
- Developed and maintained a loyal customer base through providing excellent customer service
Massage Therapist | Spa Shift Manager
Borgata Hotel Casino & Spa
01.2008 - 10.2011
- Facilitated communication between clients and massage therapists to ensure clients received the best treatments possible
Administrative Assistant
Sunoco & Conoco Phillips Refineries
01.2005 - 01.2008
- Developed Excel spreadsheets to monitor maintenance work for 20+ employees/contractors at the Sunoco and Conoco Phillips Refinery
- Coordinated and scheduled meetings, prepared meeting agendas, recorded meeting minutes and maintained project meeting history. Also coordinated luncheons for project kick-off and critique meetings
- Updated and implemented unit turnaround records and documents for work scope averaging $9 million
- Maintained safety logs, incident reports, contractor overtime requests and work permit requests
- Greet, assist and transport clients and vendors
- Keep inventory of office supplies and turnaround materials
- Maintained employee timekeeping and records and developed spreadsheets to track billable hours for each project
Education
Bachelor of Fine Arts - Performance and Choreography
Temple University
Philadelphia, PAManagement Courses -
Atlantic County Community College
Classes At The BorgataSkills
- Real estate marketing
- Client relationship management
- Team leadership
- Transaction coordination
- Negotiation strategies
- Business networking
- Customer service excellence
- Employee training
- Effective communication
- Problem solving
- Strategic planning
- Staff development
- Employee development
- Fiscal management
- Business administration
- Budget administration
- Brand management
- Regulatory compliance
- Adaptive
- Initiative
- Diligent
- Collabrative
- Leader
Certification
- Licensed Massage Therapist, Healing Arts Institute-Mays Landing, 09/01/07
- REALTOR Associate, 04/01/18, NJ & PA Licensed. Passed the school and state board examinations for both New Jersey and Pennsylvania Real Estate.
Management Courses
Atlantic County Community College, This was a course provided by The Borgata that I participated in during my years at The Borgata as management in Spa Toccare and The Water Club.
References
References available upon request.
Timeline
Team Manager | Realtor Associate
HomeKey Real Estate Group
02.2020 - Current
Assistant Store Manager
lululemon athletica
10.2011 - 11.2017
Massage Therapist | Spa Shift Manager
Borgata Hotel Casino & Spa
01.2008 - 10.2011
Administrative Assistant
Sunoco & Conoco Phillips Refineries
01.2005 - 01.2008
Bachelor of Fine Arts - Performance and Choreography
Temple University
Management Courses -
Atlantic County Community College