Corrie Southerland
Knoxville,TN
Overview
10
10
years of professional experience
Work History
Dispatcher
Grayson BMW
04.2025 - Current
- My role is to manage the flow of repair work so vehicles are serviced efficiently, technicians stay productive and advisors can provide customers with timely updates.
- Assigning repair orders to technicians based on skill level, certifications and workload.
- Scheduling and prioritizing jobs, including maintenance, warranty work and urgent repairs.
- Coordinating with service advisors to clarify repair needs, parts availability, and customer timelines.
- Tracking vehicle status from check-in to completion and ensuring deadlines are met.
- Balancing shop capacity to maximize efficiency and minimize vehicle downtime.
- Efficiently managed service workflow by utilizing Xtime and Dealertrack to monitor parts status, approvals, and scheduling.
Sales Canvasser
National Roof Co.
04.2024 - 02.2025
- My role focused on generating leads and setting appointments for roofing services by engaging homeowners directly.
- Developed a thorough understanding of company policies and procedures related to sales activities.
- Established rapport with potential customers by listening attentively to their needs.
- Researched target areas for door-to-door canvassing campaigns.
- Collaborated closely with team members to develop innovative approaches for marketing products and services.
Personal Assistant/House Manager
IB3 Global Solutions
11.2021 - 09.2023
- I was responsible for overseeing the day-to-day operations of a home to ensure it ran smoothly, efficiently and to the owner's standards.
- Streamlined household organization by implementing effective systems for managing daily tasks and maintaining order.
- Oversaw property upkeep, scheduling repairs, restocking supplies and ensuring the home is guest-ready.
- Coordinated with contractors, service providers and vendors.
- Supported employer during periods of disruption, providing client help in adjusting to new lifestyles.
- Learned client preferences and dislikes to provide individualized service and increase satisfaction.
Paraprofessional Teaching/SPED Teaching Assistant
Knox County & Oak Ridge Schools
08.2016 - 11.2021
- I supported certified teachers in delivering instructional and behavioral services to students, particularly those with disabilities.
- Assisted teachers with classroom instruction.
- Performed clerical duties such as photocopying, scanning documents and faxing information.
- Managed multiple projects and deadlines simultaneously to ensure all work was completely correctly and effectively.
- Utilized effective communication skills to collaborate with teachers, administrators, parents and staff.
- Monitored inventory levels of office supplies and ordered items as needed.
- Provided classroom support to teachers, including organizing materials, grading papers and preparing instructional activities.
- Utilized technology such as computers, smart boards, projectors, iPads and software programs did instructional purposes.
Timeline
Dispatcher
Grayson BMW
04.2025 - Current
Sales Canvasser
National Roof Co.
04.2024 - 02.2025
Personal Assistant/House Manager
IB3 Global Solutions
11.2021 - 09.2023
Paraprofessional Teaching/SPED Teaching Assistant
Knox County & Oak Ridge Schools
08.2016 - 11.2021