Corrie Naomi Gonzalez
Philadelphia,PA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
Work History
Account Manager
GDI Integrated Facility Services
03.2021 - Current
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Ensure all customer and quality standards are being upheld by touring the buildings with property management to overview the cleanliness of the building is being kept as stated in the contract.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Coordinated and conducted client meetings to ensure cleaning services were completed to standard on each floor.
- Under my leadership, building operations achieved top industry recognition, including the 2025 BOMA Philadelphia TOBY Award for Best Building in Operations and the 2026 MAC Regional TOBY Award in the Medical Category.
Area Supervisor
Academy of Natural Sciences/Art Museum-Clean Tech
08.2020 - 03.2022
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Tracked hours and inventory usage, and prepared associated reports.
- Conducted and supported routine floor maintenance operations, including stripping, sealing, and finishing, to preserve floor integrity and enhance facility appearance.
- Implemented PPE procedures to minimize employee exposure to specific workplace hazards.
- Developed and implemented new cleaning procedures, improving overall service quality across facilities.
Janitorial Supervisor
Presidential City-Post Brothers
11.2019 - 12.2020
- Exceeded goals through effective task prioritization and great work ethic.
- Issued assignments to staff and inspected areas of concentration to encourage smooth flow of housekeeping operations.
- Trained staff on safety operations of cleaning equipment, tools, devices and chemicals to efficiently perform duties and reduce harm to floors, fixtures, and the environment.
- Utilized MSDS documentation to comply with OSHA safety standards and prevent chemical exposure risks.
City Carrier Assistant
United States Post Office
05.2016 - 11.2019
- Took initiative to clean and organize truck without supervision to support efficient operations.
- Ensured timely and accurate mail delivery while keeping delivery truck clean, orderly, and fully functional.
- Followed sanitation and safety protocols by regularly cleaning vehicle interior and securing cargo properly.
- Reduced delivery errors by maintaining a clutter-free truck and well-organized mail layout.
Custodial/Janitorial Lead of Building
Woods Services
04.2011 - 05.2016
- Coordinated with management to support special events, deep cleans, and inspections.
- Addressed staff concerns and resolved issues to maintain smooth building operations.
- Supervised and trained janitorial staff, assigning tasks and monitoring performance for quality results.
- Demonstrated leadership by mentoring staff, improving workflow efficiency, and maintaining high cleaning standards.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Education
High School Diploma - Business Management
Community College of Philadelphia
Philadelphia, PAAssociate of Science - Business Management
Community College of Philadelphia
Philadelphia, PASkills
- Teamwork & Collaboration
- Scheduling
- Payroll & Timekeeping
- Safety
- PPE
- Compliance
- Time Management
- Organization
- Inventory & Supply Management
- Microsoft Office
- KPI Tracking
- Operational Reporting
- Performance Management
- Coaching
- Hospitality
- Customer Service
Additional Information - Valid Driver License
True
Timeline
Account Manager
GDI Integrated Facility Services
03.2021 - Current
Area Supervisor
Academy of Natural Sciences/Art Museum-Clean Tech
08.2020 - 03.2022
Janitorial Supervisor
Presidential City-Post Brothers
11.2019 - 12.2020
City Carrier Assistant
United States Post Office
05.2016 - 11.2019
Custodial/Janitorial Lead of Building
Woods Services
04.2011 - 05.2016
High School Diploma - Business Management
Community College of Philadelphia
Associate of Science - Business Management
Community College of Philadelphia