Experienced administrative professional prepared for this role with a strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
DaVita Dialysis Corporation
Oregon, OH
04.2014 - Current
Managed scheduling and coordination of patient appointments to optimize clinic efficiency.
Developed and maintained organized filing systems for patient records and administrative documents.
Collaborated with healthcare providers to ensure accurate communication of patient care requirements.
Safety lead. Providing monthly education to staff and patients on various topics. Monthly OSHA inspections, Quarterly fire drills along with emergency disaster management training. Current CPR card.
Vascular access manager and Modality choice lead.
Trained new administrative staff on office procedures and software usage, fostering a supportive work environment as well as new technicians on all clinical aspects.
Implemented process improvements that streamlined administrative workflows, reducing turnaround times for tasks.
Maintained inventory of office supplies and medical equipment, ensuring availability for operational needs.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Yearly training in HIPPA compliance.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Maintained inventory of office supplies and placed orders.
EMT-Basic
Rossford Fire Department
Rossford, OH
10.2020 - 06.2022
Responded to emergency calls, providing critical pre-hospital care to patients in diverse situations.
Administered life-saving interventions, including CPR, defibrillation, and medication administration.
Collaborated with fire department personnel to ensure rapid and efficient patient transport and care.
Documented patient assessments and treatment protocols accurately for medical records and reporting purposes.
Conducted regular vehicle and equipment checks to maintain operational readiness and safety compliance.
Participated in community outreach programs to educate the public on emergency preparedness and health awareness.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Evaluated patient histories to assess and prioritize levels of care.
Education
Phlebotomy/Medical Assisstant Certificate - Medical Office
Stautzenberger College
Maumee, OH
12-2012
GED -
Northwood High School
Northwood,OH
12-1995
Skills
Customer service
Data entry
Computer skills
Office administration
Administrative support
Microsoft Word
Time management
File organization
Microsoft outlook
Customer and client relations
Computer proficiency
Filing
Customer relations
Clerical support
Critical thinking
Strong problem solver
Scheduling
Certification
Current CPR
Current Ohio Certified Dialysis Technician
Timeline
EMT-Basic
Rossford Fire Department
10.2020 - 06.2022
Administrative Assistant
DaVita Dialysis Corporation
04.2014 - Current
Phlebotomy/Medical Assisstant Certificate - Medical Office